FEP Corporate Performance Analyst

Position Description

Base pay is influenced by several factors including a candidate’s qualifications, relevant experience, and anticipated contributions to meet the needs of the business, along with internal pay equity and external market-driven rates. The salary range displayed has not been adjusted for geographical location. This range has been created in good faith based on information known to Capital Blue Cross at the time of posting and may be modified in the future. Capital Blue Cross offers a comprehensive benefits packaging including Medical, Dental & Vision coverage, a Retirement Plan, generous time off including Paid Time Off, Holidays, and Volunteer time off, an Incentive Plan, Tuition Reimbursement, and more.   

At Capital Blue Cross, we promise to go the extra mile for our team and our community. This promise is at the heart of our culture, and it’s why our employees consistently vote us one of the “Best Places to Work in PA.” 

This position is responsible for the audit functions related to determining and validating Plan performance, as it relates to Membership, Claims and Customer Service activity. This is accomplished through accordance with established policies, internal procedures and BCBSA mandated audit guidelines related to the Federal Employee Program (FEP). The position also provides analysis, reports and feedback as it relates to assigned Performance Guarantee accounts and participates in external client audit requests.

Responsibilities and Qualifications

• Audits claims, customer service inquiries, member and group enrollment activities, product builds as well as focus and client audits as assigned. Supports IA and SIU with assistance as needed.
• Utilizing internal formatting, maintains adequate documentation to support all audit reviews and outcomes. Providing this for internal and BCBSA report compilation.
• Performs processes for assigned Performance Guarantee accounts to ensure accurate reporting of results.
• Participate in team collaborative efforts to resolve audit issues.
• Utilizes the internal SharePoint Audit Tool to communicate findings and follow up assuring corrective action is taken and documented.

Skills:

• Research, analytical and problem-solving skills.
• Ability to communicate effectively with diverse audiences both in writing and verbally.
• Ability to address workload to meet numerous deadlines, accommodate and adapt to changing priorities. 

Knowledge:

• Understanding of the healthcare industry as it relates to Capital Blue Cross.
• Understanding of claims coding and processing including BlueCard and FEP; membership processes at both the group and member level; and customer service processes, also including FEP.
• Familiar with Capital’s various product designs and their coding structures.
• Familiar with Microsoft Office applications, especially Excel, Facets, FEP Direct, and SharePoint.

 Experience:

• A minimum of 5 years’ experience in Claims, Membership or Customer Service (or combination of the three); depending on current business needs.
• Audit and/or analytical experience desired.

 Education and Certifications:

• High School diploma or GED.

Physical Demands:

• While performing the duties of the job, the employee is frequently required to sit, use hands and fingers, talk, hear, and see.
• The employee must be able to work over 40 hours per week.
• The employee must occasionally lift and/or move up to 5 pounds.
• Must be able to work in excess of 37.50 hours a week when necessary. 

About Us

We recognize that work is a part of life, not separate from it, and foster a flexible environment where your health and wellbeing are prioritized. At Capital you will work alongside a caring team of supportive colleagues and be encouraged to volunteer in your community.  We value your professional and personal growth by investing heavily in training and continuing education, so you have the tools to do your best as you develop your career. And by doing your best, you’ll help us live our mission of improving the health and well-being of our members and the communities in which they live.