External Identities Customer Engineer

Job Title:

External Identities Customer Engineer

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Title
External Identities Customer Engineer

 

Role type

Advisory - architecture, consulting, and support to help customers drive solutions and resolutions 

 

Skills Required

Active Directory & Microsoft Entra ID External Identity Management

Broad knowledge of Microsoft Entra ID products with deep understanding of the following: 

Microsoft Entra ID External Identities, including:

Microsoft Entra Business to Consumer (B2C) including custom policies

Microsoft Entra Business to Business (B2B)

Microsoft Entra for Customers

Cross-Tenant Access Settings

Cross-Tenant Access Synchronization

Microsoft Entra ID P1 

Optional Skills 

Microsoft Entra Connect, Active Directory Federation Services, Microsoft Identity Manager

Technical experience with hybrid infrastructures, architecture designs, and technology management. 

8+ years experience with customer facing roles in systems architecture, administration, operations, software support, IT consulting, on-premises and cloud support or consulting for enterprise and/or government customer base, and advanced troubleshooting 

Understanding of Microsoft’s Modern IT Architecture and Strategy 

Proven track record in successfully planning, deploying, operating, and optimizing cloud environments 

Azure certifications (Azure Solutions Architect Expert; Azure Security Engineer Associate; Azure Administrator Associate, Azure Cybersecurity Administrator, Identity and Access Administrator) 

Candidates must be able to work independently. 

Characteristics of importance include but are not limited to customer service, problem solving, communication skills, and the ability to read/interpret the needs/wants of customer executives and leaders. 

Advanced Microsoft certifications are preferred. 

BA/BS (or higher) in Information Technology or equivalent experience 

Expert level of Microsoft enterprise software product offerings 

Demonstrated excellent customer service skills 

Relevant Certifications

SC-300 Identity and Access Administrator Associate

Location:

DEU Work-at-Home Dusseldorf

Language Requirements:

Time Type:

Full time