Executive Director, Care Delivery Performance Excellence

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Purpose and Summary:

Join a mission-driven organization at a transformative moment in U.S. healthcare. As Executive Director of Care Delivery Performance Excellence at Aetna, a CVS Health company, you will serve as a senior enterprise leader responsible for shaping and executing the care delivery strategy for patients transitioning through several critical stages of care.  This role offers a unique opportunity to drive systemic change and to deliver real-world impact at national scale — reimagining how care is designed, delivered, and experienced across diverse populations.

The initial scope for the role will focus on Post-Acute care delivery within the Medicare line of business (likely to expand to include additional lines of business).  The leader will broaden the initial ‘performance excellence’ approach towards additional scopes over time, including Acute Inpatient and Home Health strategies across lines of business.  The role reports to the Vice President, Strategic Programs, and works in close partnership with senior leaders across Clinical Solutions, Medicare, Analytics, and Strategic Planning.  Success will be achieved by establishing a durable and cross-functionally aligned strategy with disciplined management oversight leading to sustainable improvements in program performance.

We are seeking a bold, systems-level thinker with deep expertise in strategic planning, care delivery operations, and/or top-tier management consulting or equivalent. The ideal candidate brings a proven track record of leading complex cross-functional initiatives and partnerships that generate measurable improvements in health and financial outcomes.  The candidate will become the primary point of contact for executive leadership and will represent the portfolio across many management processes, therefore must possess strong communications skills with commensurate executive presence.

Primary Job Duties & Responsibilities:

• Portfolio Strategy & Leadership
  • Define and lead a data-led, highly collaborative strategy addressing performance and financial goals for Post-Acute (Medicare). Drive discrete initiatives through cross-functional execution and demonstrate sustainable results. 
  • Consistently partner with senior leaders across functions to negotiate priorities and resourcing, to monitor and influence performance levels versus established goals, and to address emerging opportunities.
  • Facilitate expansion of Performance Excellence approach into new scopes (ex: Acute Inpatient, Home Health) and lines of business (Commercial, Medicare, Medicaid)
     
• Portfolio Governance & Performance Management
  • Design and lead governance of the portfolio to ensure successful execution of high-impact programs.
  • Monitor enterprise-wide progress toward goals; recommend strategic adjustments based on performance and market evolution. Represent status and updates across full portfolio within various senior leadership management forums.
     
• Innovation & Opportunity Development
  • Identify, evaluate, and champion frontier opportunities—including adjusted workflows, new economic models, new technologies, partnerships — that improve access, quality, and financial performance.
     
• Program Design & Execution
  • Oversee the full lifecycle of initiatives from concept to scalable implementation. Ensure operational feasibility and partner accountability across the matrix.  Demonstrate effective migration into functional partners once steady-state achieved.
     
• Financial & Business Case Development
  • Develop robust financial artifacts to monitor necessary investments (operating and capital) and posted savings opportunities.  Develop operational business cases, including partnering with analytics to complete ROI modeling and risk assessments, to secure executive alignment and funding across new pursuits.
     
• Cross-Enterprise Collaboration
  • Serve as a primary integrator and thought leader across business units, clinical teams, strategic planning, and analytics—building strong coalitions to turn vision into action.
     
• Change Leadership
  • Operate with executive presence to influence, align, and motivate internal stakeholders across a highly matrixed environment.
     
• Risk Mitigation & Adaptive Strategy
  • Anticipate and evaluate operational and market risks and develop proactive strategies to overcome obstacles, sustain momentum, and achieve outcomes.

Experience & Qualifications

• 15+ years in health care strategy, care delivery operations, finance operations, population health, or related leadership roles
• Prior experience in top-tier management consulting, healthcare venture development, or payer-provider transformation strongly preferred
• Deep understanding of Medicare business, its population sub-segments, and the post-acute ecosystem
• Proven success leading complex, enterprise-wide initiatives with measurable business and clinical impact
• Exceptional communication, facilitation, and stakeholder management skills
• Strong financial acumen and negotiation skills in developing business cases and securing executive buy-in
• Success in building and leading high-functioning teams and partnerships

Education

• Bachelor's degree or equivalent experience
• Advanced degree (MBA, MPP, MPH, MHA, MD/DO, MSN or equivalent) strongly preferred

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.