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EXL

Executive

Posted a day ago
2-5 years experience
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AI Summary

Achieve assigned objectives while taking ownership of work and balancing quality, customer service, and productivity standards. Manage daily activities by prioritizing tasks and communicating effectively with customers and colleagues.

Technical Skills

 

  • Good Computer navigation skills, keyboarding skills

  • Proficient in MS office

 

Process Specific Skills

 

  • Possesses necessary knowledge of business concepts to effectively perform the job

  • Commits to achieving specific objectives and takes ownership for accomplishing them.

  • Effectively balances quality, customer service and productivity standards

     

     

 

Soft skills (Desired)

 

  • Self-discipline

  • Result orientation 

  • Adaptability 

  • Presentation skills

  • Feedback skills

  • Goal oriented

     

Soft Skills (Minimum)

 

  • Excellent written and verbal communication skills

  • Listening and comprehension skills 

  • Questioning and Reasoning Skills

  • Customer Service focus and telephone etiquette

  • Ability to multi task, prioritize and manage daily work activities

 

 

Responsibilities

Technical Skills

 

  • Good Computer navigation skills, keyboarding skills

  • Proficient in MS office

 

Process Specific Skills

 

  • Possesses necessary knowledge of business concepts to effectively perform the job

  • Commits to achieving specific objectives and takes ownership for accomplishing them.

  • Effectively balances quality, customer service and productivity standards

     

     

 

Soft skills (Desired)

 

  • Self-discipline

  • Result orientation 

  • Adaptability 

  • Presentation skills

  • Feedback skills

  • Goal oriented

     

Soft Skills (Minimum)

 

  • Excellent written and verbal communication skills

  • Listening and comprehension skills 

  • Questioning and Reasoning Skills

  • Customer Service focus and telephone etiquette

  • Ability to multi task, prioritize and manage daily work activities

 

 

Qualifications

Any Graduate 2 - 4 years

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