Estonian Speaking Jobs In Bulgaria - Work In Sofia, Bulgaria

Estonian Speaking Jobs In Bulgaria

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting top-tier multilingual talent with world-class employers across the continent. With a proven track record of placing thousands of professionals in rewarding careers throughout Europe, we pride ourselves on delivering a seamless, people-first recruitment experience. At Mercier Consultancy Group, we don't just find you a job — we help you build a career and a life you love.

Job Overview

We are currently seeking highly motivated, customer-focused Estonian-speaking professionals to join a dynamic and fast-growing Customer Support Services team based on-site in Sofia, Bulgaria. This exciting Estonian Speaking Jobs In Bulgaria position in Bulgaria offers you the opportunity to represent international brands, deliver exceptional service experiences, and thrive in a multicultural environment. Whether you are an experienced customer support specialist or an ambitious newcomer eager to launch your career in the Customer Support Services industry, this role is a remarkable opportunity to grow professionally while exploring the vibrant lifestyle that Bulgaria has to offer.

Key Responsibilities

• Deliver high-quality customer support to Estonian-speaking clients via phone, email, and live chat channels, ensuring every interaction meets the highest service standards.
• Accurately identify customer needs, troubleshoot issues, and provide timely, effective resolutions in a professional and empathetic manner.
• Maintain detailed and precise records of all customer interactions, queries, and outcomes within the company's CRM system.
• Collaborate closely with team leaders and cross-functional departments to escalate complex cases and ensure seamless resolution for the customer.
• Stay up to date with product knowledge, service updates, and internal processes to consistently provide accurate information to customers.
• Contribute positively to team performance targets, including customer satisfaction scores, first contact resolution rates, and response time KPIs.
• Participate actively in ongoing training sessions and team meetings to continuously develop your skills within the Customer Support Services environment.
• Uphold company values and brand standards in every customer engagement, reinforcing trust and loyalty among the Estonian-speaking customer base.

Requirements

• Native or fluent Estonian language skills (both spoken and written) are essential for this role — this is a non-negotiable requirement for all Estonian-speaking jobs.
• Valid EU passport is mandatory.
• A good command of English to communicate effectively in an international workplace environment.
• Previous experience in Customer Support Services, customer care, or a client-facing role is advantageous, though not strictly required.
• Strong interpersonal and communication skills with a genuine passion for helping people and resolving issues efficiently.
• Ability to work on-site in Sofia, Bulgaria, and adapt confidently to a multicultural, fast-paced team setting.

Benefits

What We Offer

• Competitive Monthly Salary reflective of your skills and experience in the Customer Support Services industry.
• Fully Paid Training to ensure you are confident and fully equipped from your very first day.
• Comprehensive Health Insurance for your peace of mind.
• Fully Paid Relocation Package including flight, airport transfer, and hotel accommodation to make your move to Sofia completely stress-free.
• Monthly Performance Bonus rewarding your hard work and dedication every single month.
• €1,500 Signing Bonus — a one-time welcome bonus exclusively for new hires joining Mercier Consultancy Group.
• A supportive, international team environment with genuine opportunities for career progression.
• And Much More...

Life in Bulgaria

Relocating to Bulgaria means embracing one of Europe's most exciting and culturally rich destinations. Sofia, the capital of Bulgaria, is a vibrant, modern city that seamlessly blends centuries of history with a thriving contemporary lifestyle. From stunning mountain landscapes and ancient monasteries to lively café culture and buzzing nightlife, Bulgaria offers an exceptional quality of life at a very affordable cost of living compared to most Western European countries. The country enjoys long, warm summers and picturesque winters, making Bulgaria a genuinely wonderful place to call home year-round.

Beyond its natural beauty, Bulgaria is renowned for its warm hospitality, delicious cuisine, and welcoming communities — qualities that make the transition for international professionals feel both comfortable and exciting. Sofia in particular has a well-established expat community, meaning you will never feel alone as you settle into your new life. Bulgaria's low cost of living means your salary goes further, allowing you to enjoy fine dining, weekend travel across the Balkans, and memorable experiences that would cost a fraction of what you might spend elsewhere. For Estonian-speaking professionals seeking jobs in Bulgaria, this is truly a once-in-a-lifetime opportunity to advance your career while discovering everything that beautiful Bulgaria has to offer.

How to Apply

Are you ready to take the next step in your career and secure one of the most rewarding Estonian-speaking jobs in Bulgaria available today? Don't miss your chance to join a world-class Customer Support Services team in the heart of Sofia with the full backing of Mercier Consultancy Group behind you. Click Apply Now to submit your application and one of our dedicated recruitment specialists will be in touch with you shortly. We look forward to welcoming you to the Mercier Consultancy Group family and helping you build an extraordinary future in Bulgaria.