Epic Security Analyst I

At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our 27,000+ team members serve communities that span Florida’s east to west coasts and beyond.

ORLANDO HEALTH - BENEFITS & PERKS:

All Inclusive Benefits (start day one)

• Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.

Forbes Recognizes Orlando Health as a Best-In-State Employer

• Forbes has named Orlando Health as one of America's Best-In-State Employers for 2024. Orlando Health is the top healthcare organization in the Metro Orlando area to make the prestigious list. "We are proud to be named once again as a best place to work," said Karen Frenier, VP (HR). "This achievement reflects our positive culture and efforts to ensure that all team members feel respected, supported and valued.

Employee-centric

• Orlando Health has been selected as one of the “Best Places to Work in Healthcare” by Modern Healthcare

Position Summary

Under the direction of the Manager, Identity Access Management and in support of the Chief Information Security Officer (CISO) and
Orlando Health organizational business units, the Epic Security Analyst I provides consultation and guidance to the development, internal
application and technical teams, and the third-party Epic EMP/SER provisioning vendor to maintain optimal protocols for granting and
revoking appropriate end-user access for supported applications. The Epic Security Analyst I is responsible for the administration and
coordination of all tasks related to SER, security tools, and policies and processes for Epic. This position provides outstanding client service
and must be very knowledgeable about policies, procedures, and business operations.

Essential Functions
• Establishes Epic security protocols, in consultation with appropriate organizational stakeholders, and maintains the security of the
Epic application.
• Understands the foundational structures of Epic software, including profiles, roles, menus, and security classes, as well as network
and device security relating to Epic and Epic end users.
• Performs daily Epic security administration functions, including managing customer access requests, creating and/or deleting user
profiles and accounts, maintaining appropriate documentation, and monitoring and auditing access logs.
• Performs provider import/build as needed and cross-references user lists.
• Works with Epic application teams to design system-level access, such as logout times, and leads decisions related to ownership and
change delegation guidelines.
• Takes ownership of process improvement in Epic Security provisioning, monitoring, and auditing.
• Provides day-to-day troubleshooting, analysis, and resolution related to provider record issues.
• Works with Epic project representatives to complete design, build, and test tasks in accordance with the project plan.
• Identifies issues that arise within security and provider configuration, as well as issues that affect other application teams, and works
to reach resolution.
• Builds and maintains the Knowledge Base and any other Epic Security related processes, procedures, and policies.
• Identifies and implements requested changes to the system.
• Maintains effective communication with the Information Services Security Risk and Compliance Team and understands business
needs and security concerns and communicates effectively with management.
• Coordinates with the Epic Hosting Team and supports technical teams.
• Takes the lead on implementation, including but not limited to presentations, Q&As, policies, and coordination of training.
• Maintains regular communication with Epic representatives, including participation in weekly project team meetings.
• Analyzes, interprets, and presents audit findings in clear, concise reports.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state
and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions
• Independently serves periods of on-call coverage at scheduled intervals.
• Support upgrades and unplanned events during after-hours and weekends, as necessary.
• Interfaces with, and gains the respect of, stakeholders at all levels and roles in the company.
• Demonstrates good judgment, a sense of urgency, a commitment to high standards of ethics, regulatory compliance, customer
service, and business integrity.

Education/Training
Associate’s degree from a 2-year college or university.

Licensure/Certification

Preferred:
• Security 101-Epic Fundamentals Certification
• Security 200-Epic Security Administration Certification

• IT Security industry certification (i.e., Security+, A+, CCNA)
• Certified Identity and Access Manager (CIAM)
• Certified Identity Management Professional (CIMP)
• Microsoft Identity and Access Administrator Associate

Experience
• Two (2) years of information technology experience.
• Two (2) years of customer support experience.