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Lead the implementation, optimization, and maintenance of the Epic EHR system while providing strategic consultation to clients. Manage complex troubleshooting, establish system documentation standards, and mentor cross-functional teams to ensure high service excellence.
We are looking for a talented and experienced Epic Hospital Billing Analyst to join our team. As an Epic Hospital Billing Analyst, you will assume a leadership role in implementing and maintaining the Epic electronic health record (EHR) system for our clients. You will work as a part of a team-based culture to meet our clients’ support needs while mentoring others and having fun!
As an Epic Hospital Billing Analyst at Cardamom, you will:
- Spearhead enterprise-wide initiatives, collaborating with senior leadership, the Cardamom Team, and key stakeholders to define and execute the strategic vision for Epic system implementation and optimization
- Provide high-level strategic consultation to clients, guiding them through complex system challenges and delivering innovative, future-proof solutions that align with both business and technical objectives
- Lead complex troubleshooting efforts, identifying systemic issues and implementing sophisticated solutions that optimize system performance and mitigate risks across all operations
- Shape the creation and governance of system documentation, developing standards for internal and client-facing materials, ensuring that all configurations, workflows, and processes are documented with precision and clarity
- Establish best practices for internal knowledge management, creating strategic documentation frameworks, training programs, and operational guides to continuously elevate the team's efficiency and expertise
- Mentor and guide cross-functional teams, providing coaching, knowledge transfer, and leadership for complex projects while fostering a culture of continuous improvement and innovation within the organization
- Ensure proactive management of SLAs, driving high-level service excellence and working with clients to address and exceed their expectations through strategic solutions and performance improvements
- Serve as a key liaison between leadership, clients, and technical teams, facilitating high-level communications, aligning diverse teams around common objectives, and ensuring that all critical decisions and outcomes are documented and communicated effectively
Our ideal Epic Application Analyst will have:
- Expert-level Epic certification(s) and specialized knowledge in multiple complex Epic modules, with a track record of leading and advising on large-scale implementations, optimizations, and system-wide improvements
- 4+ years of experience in Epic application support, implementation, and strategic consulting, with a focus on managing high-level technical and operational challenges across a diverse healthcare ecosystem
- Proven thought leader in driving strategic initiatives, guiding stakeholders (executive, clinical, IT) through technology transformations and aligning systems with overarching business goals
- Expertise in ITIL and service management, providing leadership in incident and change management processes to ensure the highest standards of service delivery and performance
- Ability to mentor, train, and influence organizational growth, creating best practices, training materials, and fostering a culture of continuous improvement and innovation within the team
- Proven leadership in on-call management and crisis resolution, ensuring swift, effective decision-making during high-stakes situations outside of standard business hours
- Ability to travel up to once a year
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