Epic Cadence Analyst

CTG is seeking an experienced Epic Cadence Analyst to provide ongoing application support, optimization, maintenance, and troubleshooting for Epic Cadence scheduling workflows. The analyst will partner with operational, clinical, and technical teams to ensure efficient scheduling processes, resolve incidents, implement enhancements, and support system upgrades.

The ideal candidate will possess strong Epic Cadence build and support experience, excellent problem-solving skills, and a commitment to delivering exceptional customer service. Relevant support responsibilities commonly include incident management, template maintenance, workflow analysis, testing, upgrades, and end-user support.

Responsibilities

• Provide day-to-day support for the Epic Cadence application, including incident resolution, service requests, and system maintenance.
• Analyze, troubleshoot, and resolve complex scheduling and patient access issues.
• Build, maintain, and optimize provider templates, visit types, scheduling workflows, decision trees, and related Cadence configurations.
• Collaborate with operational stakeholders to gather requirements and translate business needs into system solutions.
• Participate in system upgrades, enhancements, testing, and validation activities.
• Develop and maintain application documentation, workflows, and support procedures.
• Support change management and ensure adherence to established governance processes.
• Work closely with other Epic application teams, technical teams, and third-party vendors on cross-functional initiatives.
• Perform root cause analysis and recommend workflow improvements and optimization opportunities.
• Participate in on-call support rotation and provide after-hours support as needed.
• Assist with go-live, post-live stabilization, and ongoing operational support activities.
• Ensure all support tickets and requests are documented and resolved within established service-level agreements (SLAs).

Required Qualifications

• Epic Cadence Certification (current and active) required.
• Minimum 5 years of Epic Cadence analyst experience supporting healthcare organizations.
• Strong experience with Epic Cadence build, maintenance, optimization, and support.
• Experience supporting scheduling workflows, provider templates, visit types, departments, resources, and decision trees.
• Experience with incident management and ticketing systems such as ServiceNow.
• Strong analytical, troubleshooting, and problem-solving skills.
• Experience conducting testing, validation, and workflow analysis.
• Excellent communication and stakeholder engagement skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:

To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!

The expected base salary for this position ranges from $125,000 to $130,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered.

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.