Employee Support Case Manager *REMOTE

We are seeking a compassionate and highly analytical Hardship Case Advisor to support employees navigating challenging life events and personal hardships. In this role, you will review sensitive cases, assess individual circumstances, and determine appropriate solutions, resources, and support options.

This position is ideal for professionals with backgrounds in Human Resources, Employee Relations, Case Management, Leave Administration, Employee Advocacy, Crisis Support, or similar fields who are passionate about helping people while making thoughtful, objective decisions.

Success in this role requires strong judgment, empathy, critical thinking, attention to detail, and the ability to manage sensitive information with professionalism and discretion.

Location: Remote

Schedule: Monday-Friday, 10:00 AM-6:30 PM PST (please be cognizant of timezone when applying to the role)

Contract Duration: 6 months to start with opportunity for extension

Key Responsibilities

• Review and manage employee hardship cases from intake through resolution.
• Evaluate complex situations involving housing instability, family emergencies, bereavement, safety concerns, financial hardship, and other life challenges.
• Assess risk factors and apply established guidelines to determine appropriate outcomes and support options.
• Connect employees with relevant resources and services based on their individual circumstances.
• Maintain accurate case documentation while ensuring confidentiality and data privacy.
• Partner with internal stakeholders to resolve complex cases and remove barriers to support.
• Exercise independent judgment and make informed decisions in sensitive situations.
• Manage a high volume of cases in a fast-paced environment while maintaining quality and accuracy.
• Navigate multiple systems and tools to research, document, and process case activity.

Qualifications

• Bachelor's degree required.
• 3+ years of experience in Human Resources, Employee Relations, Case Management, Employee Support Services, Leave Administration, Social Services, Crisis Support, or a related field.
• Experience handling confidential and sensitive information.
• Strong problem-solving, critical thinking, and decision-making skills.
• Excellent written and verbal communication skills.
• Ability to manage competing priorities and work effectively in a fast-paced environment.
• Comfortable navigating multiple systems and tools simultaneously.
• Strong attention to detail and sound judgment.

Preferred Experience

• Employee Relations
• Leave of Absence Administration
• Employee Advocacy Programs
• Crisis Intervention or Support Services
• Case Management
• Workplace Safety or Escalations Support

What Makes Someone Successful in This Role?

• Empathy balanced with objectivity
• Strong decision-making and risk assessment skills
• Ability to remain calm and professional in emotionally sensitive situations
• Excellent organizational and case management abilities
• High level of discretion and confidentiality
• Commitment to providing a positive employee experience

This opportunity offers the chance to make a meaningful impact by helping employees navigate challenging circumstances while contributing to a team focused on support, care, and thoughtful decision-making.

This is a Contract position based out of Las Vegas, NV.

The pay range for this position is $23.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Sep 18, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.