Emergency CSR - Job Dispatcher
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AI Summary
The role involves answering emergency plumbing calls, assessing customer needs, and efficiently dispatching technicians to job sites. It also requires maintaining accurate service records and coordinating with field staff to ensure timely delivery.
Benefits:
- Company parties
- Dental insurance
- Health insurance
About the Role:
Join RooterMan of Indiana as an Emergency Job Dispatcher, where you'll play a crucial role in connecting our customers with essential plumbing services. This position is for taking emergency calls from 4:30pm - 11pm Monday through Friday and from 7am - 10pm on Saturday and Sunday.
Responsibilities:
- Answer incoming calls and assess customer needs for emergency plumbing services.
- Schedule appointments and dispatch technicians efficiently to job sites.
- Maintain accurate records of customer interactions and service requests.
- Provide exceptional customer service and support throughout the service process.
- Coordinate with field technicians to ensure timely and effective service delivery.
- Utilize dispatch software to optimize routing and scheduling.
- Handle customer inquiries and resolve issues with professionalism and care.
- Assist in maintaining a clean and organized dispatch area.
Requirements:
- High school diploma or equivalent; some college experience preferred.
- Previous experience in customer service or dispatching is a plus.
- Strong communication skills, both verbal and written.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Proficient in using computer systems and Service Titan dispatching software.
- Excellent problem-solving skills and a customer-focused attitude.
- Availability to work evenings, weekends, and holidays,
- Reliable and punctual with a strong work ethic.
About Us:
RooterMan of Indiana has been serving the community for over 20 years, providing top-notch plumbing services that customers trust. Our commitment to quality and customer satisfaction makes us a leader in the industry, and our supportive team culture ensures that employees love coming to work every day.
Flexible work from home options available.
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