Eligibility Representative - Accredo - Remote

As an Eligibility Representative, you’ll be part of a dedicated team which helps our specialty pharmacy patients coordinate their medication needs and pharmacy insurance coverage for complex medical conditions.  This role handles each inquiry with care, detail, and most importantly, empathy.  

Here’s a little more on how you’ll make a difference:

PRIMARY RESPONSIBILITIES:

• Performs medical/pharmacy benefit verification by contacting insurance company or using provider portals for drug coverage and benefits.
• Facilitates cross-functional resolution of drug coverage issues & proactively address, researches & resolves issues resulting in timely onboarding of specialty patients
• Coordinating and ensuring services provided will be reimbursable (e.g., deductible amounts, co-payments, effective date, levels of care, authorization, etc.).
• Perform insurance review on day of shipment to ensure insurance criteria is met for reimbursement and reduce the risk of bad debt
• Effectively collaborates with internal departments to resolve issues or provide any needed information using professional communication at all times. 
• Use discretion & independent judgement in handling patient or more complex client complaints, escalating to leadership as appropriate.
• Completes other projects and additional duties as assigned.

QUALIFICATIONS:

• High school diploma or GED required, bachelor’s degree preferred.
• 2+ years of relevant working experience.
• Health care or professional office experience with medical insurance knowledge and terminology and experience in patient access preferred.
• Pharmacy/Specialty pharmacy experience a plus
• Proficient in Microsoft Office Products- Word, Outlook, Excel
• Excellent communication skills, including written, and oral phone presentation.
• Ability to adapt in a dynamic work environment and make decisions with minimal supervision.
• Problem solving skills and the ability to work collaboratively with other departments to resolve issues with innovative solutions.

Training Schedule : Mon-Fri 8:00am-5:00pm CST for 12 weeks

Work Schedule (Post Training): Mon-Fri 10:00am- 7:00pm CST