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AI Summary
Provide first-level technical and functional support for EHR and billing software to healthcare clients. Handle inbound calls, document issues in the CRM, and collaborate with teams to resolve complex technical problems.
Job Summary
The EHR and Billing Support Specialist provides first-level support to healthcare clients by assisting with the use and functionality of our EHR and billing software. This role requires a strong understanding of EHR systems and medical billing processes, excellent communication skills, and a customer-first mindset.
Job Details
Work Setup: Work from Home
Work Schedule: Monday to Friday, 6:00 AM – 3:00 PM Pacific Standard Time (PST) | Monday to Friday, 9:00 PM - 6:00 AM Manila Time
Holidays: Follows U.S. (PST) holidays
Key Responsibilities
- Handle inbound support calls from existing clients and provide timely assistance.
- Accurately document customer issues, resolutions, and follow-up actions within the CRM system.
- Participate in daily ticket review meetings to discuss ticket status, priorities, and resolutions.
- Follow up with customers regarding resolved issues to ensure satisfaction and successful implementation of solutions.
- Escalate complex technical issues to appropriate teams when necessary.
- Maintain a high level of customer service while managing multiple support requests.
- Continuously learn and adapt to software updates, system enhancements, and support processes.
- Collaborate effectively with remote team members to deliver consistent and efficient support.
Qualifications
- High school graduate; college-level education is an advantage but not required.
- At least one (1) year of recent experience in medical billing.
- At least one (1) year of recent experience working with EHR systems.
- Excellent English communication skills, both written and verbal.
- Strong interpersonal, listening, and customer service skills.
- Working knowledge of Windows 10 and Windows 11 operating systems and related devices.
- Ability to follow instructions, learn quickly, and adapt to new technologies and processes.
- Strong problem-solving skills and attention to detail.
- Ability to multitask and work effectively in a fast-paced environment.
- Knowledge of healthcare and medical terminology.
- Previous experience providing software or technical support within a healthcare environment.
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