Ecommerce Specialist (Shopify & Klaviyo) -3-Month FTC

About Snuggle Me Organic

Snuggle Me Organic is a leading company in the baby product industry, dedicated to creating modern, loved baby products. Our commitment to quality and innovation has made us a trusted brand featured in major retailers such as Target, Nordstrom, and Babylist. We take pride in our mission to provide families with products that enhance their parenting journey. Join us as we continue to expand our product line and make a positive impact on families worldwide.

About the role

We need a hands-on Ecommerce Operator to own day-to-day store execution, support our CRO programme, and coordinate Klaviyo email marketing activities. You'll work closely with the Senior Ecommerce Manager across A/B testing, product launches, email campaigns, and reporting.
For email-related tasks, you'll work closely with the Segment General Manager and receive operational support from the Business Support Team Lead.

Responsibilities

Shopify & Store Management

• Day-to-day Shopify operations: product listings, collections, content updates

• QA the store across devices and browsers; flag and triage bugs promptly

CRO & Conversion

• Manage review programme refresh (Stamped) and post-purchase survey

• Update blog and landing page content to support conversion

Email Marketing & CRM — Klaviyo

• Build, schedule and deploy email campaigns and lifecycle flows (welcome, abandonment, post-purchase, winback)

• Report weekly on email KPIs: open rate, CTR, CVR, revenue per send

• Test and optimise send cadence, subject lines and content with CRM Contractor

New Product Launches

• Execute launches end-to-end: uploads, collections, content QA and go-live checks

• Support Sr Ecommerce Manager with upsell strategy and implementation for new products

SEO & Content

• Optimise product/collection pages: meta titles, descriptions, headings, alt text

• Create redirects and reduce 404 pages

• Publish blog content

What you'll be doing

• Manage the day-to-day running of our Shopify store, ensuring products, collections and content are up to date.

• Support the execution of promotional campaigns, seasonal launches and trading activity across multiple brands.

• Maintain product listings, imagery, pricing and merchandising to deliver an excellent customer experience.

• Coordinate with design, marketing and development agency to ensure timely delivery of ecommerce initiatives.

• Monitor website performance and provide insights to improve conversion, revenue and customer experience.

• Assist with reporting on key ecommerce KPIs, including sales, conversion rate, average order value and customer behaviour.

• Support the implementation of website improvements, testing and optimisation opportunities.

• Support the CRM team with email marketing campaigns and schedule handled on Klaviyo

What we're looking for

• 2+ years' experience in an ecommerce or digital trading role.

• Hands-on experience managing a Shopify store is essential.

• Strong understanding of ecommerce merchandising, product management and online trading best practices.

• Comfortable working with spreadsheets and analysing ecommerce performance data.

• Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.

• Strong attention to detail and a proactive, problem-solving mindset.

• Experience with Google Analytics (GA4), Shopify reporting or similar ecommerce analytics tools.

• Experience with CRM and email marketing platforms (such as Klaviyo) is a plus

Contract type: this role is a 3 months contract

Benefits

• Remote work