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The specialist will manage customer inquiries, troubleshoot account issues, and process returns while maintaining a fast response time. They will also create support documentation and proactively gather customer feedback to improve brand experience.
Job Overview:
Do you love helping customers, solving problems, and turning frustrating experiences into happy ones? Would you enjoy being the person customers can count on when they have a question, an order issue, or need a little extra help?
Join us as a Customer Service Specialist (D2C Ecommerce) and help keep our customers happy while supporting the day-to-day ecommerce experience. You’ll handle customer inquiries, troubleshoot issues, manage returns and billing concerns, spot feedback worth escalating, and help create SOPs and FAQs that make support faster and easier.
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