EAP Provider Relations Coordinator - Full-time (Remote U.S.)

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra Health is looking for an EAP Provider Relations Coordinator - Full-time (Remote U.S.) to join our growing team.

Job Summary:

• The role of Provider Relations Coordinator holds a crucial position within the organization, maintaining vital relationships with network providers to mold our path to success. Functioning as a vital liaison, this role actively contributes to recruitment endeavors and guarantees smooth communication between our team and providers. Attention to detail and adept multitasking skills stands as indispensable pillars, reinforcing our unwavering commitment to excellence in healthcare services.

Responsibilities:

• Systematically track and document provider responses, assessing geographical coverage by percentage.
• Demonstrate expertise in articulating the Acentra Health credentialing process, providing comprehensive information, and addressing queries from potential providers regarding credentialing documents.
• Collaborate seamlessly with the Credentialing department to ensure accurate and timely completion of all credentialing documents.
• Drive recruitment and retention efforts for practitioners and provider organizations.
• Efficiently manage data entry tasks related to network information and contribute administrative support to the Credentialing department.
• Serve as a liaison for resolving practitioner/provider issues.
• Closely monitor network access to gauge and enhance accessibility.
• Generate reports pertaining to the network and ensure their accuracy and relevance.
• Respond promptly to appointment setting requests from EAP Consultants, coordinating with network providers to determine availability for new clients, communicating essential information to providers, and confirming appointments with clients.
• Efficiently manage incoming calls from network providers, addressing inquiries related to client benefits, procedures, paperwork, payments, and other questions. 
• Proactively manage the phone queue, responding to inquiries and following up on provider inquiries left in the voicemail box according to established workflows.
• Maintain precise Provider records in the database by diligently entering all calls, case updates, requests, and referrals accepted by clients, following Acentra Health policies.
• Enter referrals provided to clients by Acentra Health partners into the database as part of a customer service email distribution list.
• Other duties assigned to help internal and external customers achieve EAP departmental goals.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

The above list of responsibilities is not intended to be all-inclusive and may be expanded to include other education- and experience-related duties that management may deem necessary from time to time.

Required Qualifications/Experience:

• Education: A minimum of a High School Diploma OR GED equivalent.
• Customer Service Skills: 2+ years of excellent customer service skills, in a coordinator role, preferably within the healthcare industry.
• Technical Skills: Intermediate proficiency with Microsoft Office Word, Excel, and proficiency with PowerPoint, Outlook, Teams, and SharePoint and other applications (e.g., Salesforce, Genesys).

Preferred Qualifications/Experience:

• Education: Associate’s Degree (or higher level of education).
• Typing and Data Entry: Proficient.
• Communication: Exceptional organizational, verbal, and written communication skills.
• Call Center experience: Competence working in a phone queue system.
• Negotiation and Customer Service: Strong abilities.
• Confidentiality: Capable of handling confidential business information and Protected Health Information (PHI) with discretion.
• Multitasking: Effective multitasking with the ability to manage several tasks simultaneously and meet deadlines.
• Problem-Solving: Strong analytical problem-solving skills.
• Attention to Detail: High attention to detail and organizational proficiency.
• People Skills: Excellent for effective teamwork.
• Reading and Interpretation: Proficient in reading and interpreting benefits and account information related to customized products.
• Decision-Making: Ability to problem-solve, exercise judgment, and make independent decisions.
• Work Ethic: Self-starter with a strong work ethic, capable of staying focused in a fast-paced environment.
• Language Proficiency: Bilingual proficiency in Spanish and English.

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Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at Acentra Health 

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Compensation

The pay range for this position is listed below. 

“Based on our compensation philosophy, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.”