eFiling Team Lead

Why the Litigation Support Team at Steno Is Different

• You lead and develop the team – Manage daily workload distribution, prioritize VIP and rush assignments, provide ongoing coaching, and drive accountability through performance management and knowledge-sharing.
• You own quality and compliance – Conduct audits across case files, data entry, eFiling submissions, and court services work to ensure accuracy, consistency, and adherence to operational standards.
• You lead escalations and communication – Serve as the primary liaison between the Court Team and internal stakeholders, resolving complex client issues and filing escalations with professionalism and accountability.
• You use data to drive performance – Monitor KPIs, team productivity, and SLA compliance, identify trends and bottlenecks, and translate insights into actionable improvements.
• You build scalable processes and resources – Create and maintain SOPs, jurisdictional references, and training materials while continuously improving workflows to support growth and efficiency.
• You help build the future team – Lead onboarding for new Court Team members and law firms, contribute to hiring decisions, and ensure a strong foundation for long-term success.

You’ll crush this role if you are currently a Senior eFiling Specialist at Steno or have 3+ years of supervisory experience in legal filing or attorney services. You bring deep knowledge of California Superior Court rules across multiple counties, experience leading teams and driving accountability, and fluency with multi-portal eFiling systems, including LegalConnect, Green Filing, and InfoTrack. You’ve supported audits or quality control in legal operations, are comfortable with tools like Zendesk and Slack, and consistently lead with accountability, strong communication, and a focus on developing others in fast-paced environments. This role will require you to work PST hours, covering the day shift or the evening. 

Application Information

• Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs.
• Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com. 
• Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system. 
• Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven’t received an expected communication, check your spam.
• Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.