E-Commerce Operations Specialist, Japan

WHO WE ARE

Let Our Journeys Enrich Life

Carry essentials exist to make movement a worry-free experience, allowing us to focus on the bigger picture of our journeys. Today's industry brands are exhibiting a growing disconnection from the deeper purpose of movement, seen in standard-fare products that neither challenge norms nor present new solutions that facilitate better mobility.

LOJEL is about refocusing on how people move, but more importantly, why: connection. Putting the purpose of our journeys at the forefront of the discussion opens up opportunities for innovation. This process of discovery is what lets us empower people to move better and focus on what truly matters.

Our mission is to spark the human connections that make the world a better place—by empowering people’s journeys with thoughtful carry essentials for travel and everyday movement. We are Driven By Diversity, Intentional By Design and Purposely Positive—core values upholding our ultimate goal to inspire movement within communities and across the globe.

LOJEL is an international carry essentials brand—founded in Japan in 1989, currently headquartered in Hong Kong with teams in North America, Europe, and the Asia Pacific—and is sold in 15 territories across the globe.

SUSTAINABILITY AT LOJEL

At LOJEL, we're committed to driving positive change. We recognize the challenges our world faces, particularly with the looming climate crisis. The future is uncertain, and as a forward-thinking brand, we're dedicated to taking action.

Sustainability is at the core of our mission. By 2026, we aim to achieve B Corp certification, becoming climate neutral, and ensuring that 50% of our products are crafted from recycled or sustainable materials. To achieve these goals, we're building a team that's ready to take on this challenge head-on. Join us in making a meaningful impact on our planet while embracing a rewarding career at LOJEL.

KEY RESPONSIBILITIES

• Submit e-commerce orders prior to the cut off time for shipping to our 3PL in Japan
• Oversee the order fulfilment and shipping process from order inception through delivery to our customer.
• Manually update and maintain order status for each order using our tracking system.
• Constant communication and problem solving with our 3PL.
• Monitoring inventory accuracy between 3PL and Woocommerce.
• Reconcile inventory receivals with 3PL as well as monthly inventory reports.
• Forecast inventory stock and replenishment orders working along with our Logistics & Demand Planning Manager.
• Ensure customers receive the order within the estimates and monitor delivery times in our tracking system.
• Monitoring sales, returns, inventory with the help of Metorik to comply with our objectives.
• Handle all incoming customer requests for returns and approval of RMA’s in coordination with the 3PL as well as any customer enquiry in regards product availability or questions.

WHAT YOU BRING

• Bachelor’s degree in Business Administration or related business and/or marketing fields.
• 3+ years of working with an e-commerce platform plus a deep understanding of financial and business needs (within a FMCG environment would be advantageous). Additional experience in working with startup companies would be a plus.
• Good technical knowledge on WooCommerce, Rakuten, Zendesk, WMS, Metorik, Excel, and WMS would be a plus
• Quick learner with the ability to handle multiple tasks simultaneously, maintain focus, and adapt to a variety of challenges.

• A comprehensive understanding of logistics and 3PLs systems.
• Ability to conduct detailed procedures in a time constrained environment.
• Setting the direction and establishing a clear Scope of Work. 
• Liaise with internal and external stakeholders. 
• Excellent interpersonal and communication skills; mature and engaging personality.
• Fluent written and verbal communication skills in Japanese and English
• Strong sense of time organization and urgency. 
• Able to work independently and within a team. 

WHAT YOU'LL GET

• 15-20 Annual Leave Days
• 5 Days of Sick Leave
• Additional leaves including birthday, maternity, paternity, dental, marriage, childcare & adoption leaves
• Remote working opportunity (12 days a quarter)
• Social Insurance settled in Japan’s Labour Law