E-commerce Customer Support Specialist (Zendesk & Shopify)

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Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

E-commerce Customer Support Specialist (Zendesk & Shopify)

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we’re looking for a E-commerce Customer Support Specialist (Zendesk & Shopify) to start immediately!

Duties and Responsibilities include but are not limited to:

1. Manage and clear the high-volume Zendesk email support queue
2. Process customer order entries
3. Handle product returns and exchanges
4. Categorize support tickets by issue for operational analysis

Qualifications:
• 3 to 5 years of experience (mid-level, able to work independently)
• Prior experience with Zendesk (required)
• Prior experience with Gorgias (required)
• Prior experience with Shopify (required)

Preferred (not mandatory):
• Experience with Loop Returns

Technical Requirements:
• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps

Benefits:

• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay

Schedule: 9:00 AM – 6:00 PM EST
Location: This is a remote job

Salary Package :
• PHP 41,500

Please note:
• Only qualified candidates will be invited to take the assessment & scheduled for an interview.
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