eCommerce CSR

This is a remote position.

• Provide timely support to customer inquiries across any channel; inbound calls, outreach, email live chat and social media.
  
• Deliver upon our best in-class customer experience.
  
• Create and foster lasting customer relationships.
  
• Take accountability for your customers and solve their problems on the first contact by mastering the customer journey and ensure customers realize their desired outcome.
  
• Follow through with commitments/promises to our guests.
  
• Complete managerial requests.
  
• Manage upwards and help us better our service experience.
  
• Maintain company policy on service requests.
  
• Additional duties and responsibilities may be assigned as necessitated by business needs.
  

• Strong proficiency with computer applications.
  
• Typing Speed: 45 WPM.
  
• Excellent verbal and written communication skills.
  
• Exceptional customer service skills.
  
• Team player with a very strong work ethic and high energy level.
  

• Diploma or Bachelor's Degree preferred.
  
• 2+ years Customer Service or Sales experience required.