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Synergi Unifi are a Microsoft Solutions Partner providing businesses with Microsoft Dynamics solutions and business support services. We are currently recruiting for a Microsoft Dynamics 365 Support Consultant to join our team.
Objective of the Role:
The objective of this role is to take a consultative approach to the support of existing customer solutions regarding their Dynamics 365 product suite. This will be primarily remote, and Teams based support direct to our clients, however, occasional customer site visits during support handovers and implementation project final phases will be necessary.
You will manage the first line service desk and provide first and second line support plus escalations to the project team.
The Dynamics 365 product stack includes applications such as Business Central, Sales, Customer Insights (formerly Marketing) Customer Service and Field Service but also significant elements of the Power Platform.
You will also support the wider team working closely with other members of the business where required.
Key Responsibilities:
- To effectively engage with customers (internal and external) in a professional manner
- To understand typical business processes and provide advice when required
- To have well-developed problem-solving skills and an analytical approach to this task
- Take ownership of issues and maintain good communication throughout
- Manage the service desk and report weekly call progress and escalate where required
- Support the sales engine with opportunity spotting and support activities as directed
- To support the projects team with chargeable work on occasion
Requirements
- Highly confident with providing support and training to users
- Experience across several industries inc. distribution
- A background in accounting or deep knowledge of financial processes
- Some experience in the support of Dynamics 365 Business Central with experience in wider D365 CE applications being advantageous
- Previous experience in Sage 50, Sage 200, Zero, QuickBooks or equivalent is considered
- Experience in associated products such as Power Platform, specifically Power Automate is advantageous
- Experience of third party add on products such as Jet Reports, Zetadocs and Tasklet Mobile WMS
- Good experience with typical management reporting needs of a business
- Previous experience with dealing with customers at all levels of seniority
To apply for this role, please follow our online application process and submit a CV and cover letter.
Closing date for applications: 21st August at 12noon
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