Dynamic D365 Engagement Manager
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Long View. A career that helps you get more out of life.
A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the Long View team, you’ll see how our company’s core pillars — Integrity, Competence, Value, and Fun — resonate through the workplace. And in a recent survey, 89% of Long View team members rated Long View as a good or great place to work!
Are you a senior D365 Engagement Manager with a track record of success delivering Dynamics or ERP implementations? Do you thrive in a fast-paced environment?
We are seeking a dynamic and client-centric Engagement Manager to lead the successful delivery of Microsoft Dynamics 365 Finance & Operations (F&O) and Customer Engagement (CE) implementations. In this pivotal role, you will be responsible for owning the end-to-end customer relationship, managing scope, ensuring solution delivery excellence, and aligning business value with client priorities. You will serve as the trusted advisor and primary point of contact for key stakeholders, overseeing all aspects of project delivery and client satisfaction across ERP and CRM workstreams.
\n- Developing detailed work plans, schedules, project estimates, resource plans, and status reports, conducting risk analysis and monitoring the progress of plans against project milestones and budgets
- Connect and guide the project team to minimize turn and down time
- Analyzing and documenting requirements by liaising with a range of users in the organization
- Leverage expertise to support the go love dates identified for the project
- Support a team of the Dynamics team, Business Units, and vendors to deliver agreed upon objectives and measurements, on time and within budget
- Work directly with the project teams to hit integration goals between the Dynamics modules and automate data processing
- Manages the integration of vendor tasks and tracks and reviews vendor deliverables
- Recommending operational strategies and plans that could directly impact results
- Requires communication with executive leadership on matters of strategic importance
- Guide projects from conception to final implementation and measure the results in a data driven manner
- 10+ years of experience in ERP/CRM delivery, including 5+ years leading D365 F&O and/or CE programs
- Demonstrated success managing enterprise-scale Dynamics 365 implementations ($ 1 M+)
- Strong understanding of financials, supply chain, sales, service, and/or customer experience domains
- Exceptional client-facing and executive communication skills
- Deep knowledge of the Microsoft Dynamics 365 platform, Power Platform, and related ISVs
- Program Management with multiple lane / department delivery
- Experience in a consulting environment or a similar fast-paced industry
- An analytical mind and creative problem-solving ability
- Exceptional communication skills
- Knowledge of change and problem management, and the ability to anticipate risks
- Ability to build relationships and foster trust with stakeholders, project teams and project leaders
- Strong team-oriented mindset with the proven ability to lead on complex IT projects
- PMP Certification
- Certified Scrum Master
- SAFe Certification
- Great people and culture
- Comprehensive benefits plan
- Career Growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities
- Interesting Work – Be part of exciting projects while accessing all the latest technologies
- Flexible Environment – A workplace that values the importance of flexibility for personal/professional growth, happiness, and wellness
Want to learn more about our culture and life at Long View? Check us out on LinkedIn and Instagram!
Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, positive and lifelong action to be a diverse and equitable workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.
Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know
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