Dutch-Speaking Process & Operational Excellence Consultant - Outside IR35

Gigged AI is an open talent marketplace specialising in the IT and technology sector. We have an opportunity live at the moment for a Dutch-Speaking Process & Operational Excellence Consultant - Outside IR35

All applicant proposals will be reviewed directly on the Gigged AI platform by the hiring manager.

In order to send a proposal please follow the below steps

• head to https://app.gigged.ai/sign-up?type=t and create a free talent profile
• once signed in, follow this link to the project - https://app.gigged.ai/find-a-gig/ebmGJlJ0A4o
• you will now see a 'submit proposal' button
• please fill this in (intro, relevant experience, and attach CV to this)

Overview: 
 

Dutch-Speaking Process & Operational Excellence Consultant — 4-Week Contract, Outside IR35

We're looking for a Dutch-speaking process consultant to lead end-to-end customer journey mapping and operational excellence work for a client engagement. Remote — you don't need to be based in the Netherlands, but fluent Dutch is essential.

Contract details

Duration: ~4 weeks (extension possible, not yet confirmed)

Engagement type: Outside IR35

Start date: Within the next week - immediate availability preferred

Location: Remote / flexible

Rate: £550-650 per day, experience dependent

What you'll be doing

Leading and facilitating E2E process mapping workshops with stakeholders and agents

Producing BPMN process maps covering swim lanes, hand-offs, rework loops, VA vs. NVA activity, and processing times

Interrogating operational data in Excel and turning it into clear findings and recommendations

Building and presenting polished PowerPoint decks to senior client stakeholders

Conducting interviews with frontline agents to surface root causes and improvement opportunities

Reviewing SOPs and assessing agent adherence to procedure

What you'll bring

Strong command of process mapping methodology (BPMN, swim lanes, hand-offs, rework, VA/NVA, processing times)

Advanced Excel-based data analysis skills

Confident, senior-stakeholder-ready presentation skills

Excellent interviewing and communication skills

Working knowledge of core OpEx tools: process mapping, quality management, capacity planning, skills matrix, TBPS, KPIs

Fluent Dutch (spoken and written)

Immediate availability is a strong plus - we're aiming to review candidates today or tomorrow.