Dutch Speaking Customer Advisor (Remote in Portugal)

Work Location: 100% Home-Based (Restricted strictly to residents already living inside Portugal)

Critical Application Notice: This position is strictly open to local candidates already established within Portugal. No international relocation help, company-paid flights, or transitional housing support will be provided. Applicants must currently live in the country or relocate entirely on their own budget.

Role Summary & Objectives

We are seeking fluent Dutch speakers to fill an independent, virtual position supporting a global leader in online payment systems and financial technology.

This position provides total geographic autonomy across the country. Whether your home office is situated in a quiet village in the Azores or a bustling neighborhood in Porto, you can work from any home address within Portugal. Serving as a Fintech Support Consultant, you will step past the boundaries of conventional customer care, acting as an essential brand representative who delivers premium, specialized guidance in the high-speed digital finance sector.

Daily Responsibilities & Workflow

As a Remote Financial Solutions Expert, your core duties will center on:

• Omnichannel Communication: Providing quick, top-tier resolutions to users through incoming phone calls, email inquiries, and real-time live chat systems.
• Complex Troubleshooting: Investigating sensitive inquiries regarding user profile security, payment network errors, and detailed transactional discrepancies.
• Software Advisory: Helping clients navigate our global checkout gateways and digital wallet applications with clear, authoritative instruction.
• Financial Oversight: Managing critical financial adjustments—such as processing chargebacks, correcting billing issues, and identifying potential fraud—with total precision and confidentiality.
• Database Management: Recording meticulous logs of every user interaction and routing high-level financial tickets to the appropriate internal departments.
• Policy Compliance: Keeping pace with ongoing system updates and changing global banking regulations through routine team alignments.

Required Experience & Capabilities

We are hunting for disciplined professionals who excel at managing their own remote workspaces while hitting high-level performance targets.

• Language Talents: Native or near-native mastery of Dutch (at least a C1 level), along with a strong command of business English (B2 level) for corporate communication.
• Work Authorization: Direct residency in Portugal combined with the unrestricted legal right to work within the EU.
• Autonomy: Exceptional time-management skills and the personal drive required to work productively without direct on-site supervision.
• Clear Articulation: A analytical approach to problem-solving, with the capacity to break down intricate banking concepts into simple terms for users.
• Tech Savviness: Strong familiarity with fintech interfaces, digital dashboards, and modern internet tools.

Work-From-Home Benefits & Compensation

We deliver the tools, you deliver the results. Our comprehensive remote employment package includes:

• Location Freedom: A permanent, fully remote position that allows you to work from any region across mainland Portugal or its island territories.
• Premium Hardware: Complete corporate technology kits—including a high-performance laptop and a professional communication headset—shipped straight to your front door before training starts.
• Stable Earnings: A guaranteed, dependable base salary coupled with monthly performance rewards tied to your workplace KPIs.
• Medical Benefits: Comprehensive private medical and life insurance coverage active from your very first day on the payroll.
• Internal Promotion: Ongoing career development tracks with clear opportunities to step up into team leadership, quality analysis, or advanced fintech advisory roles.

Step-by-Step Application

Ready to build a remote career within the thriving financial technology sector? Select "Apply Now" to upload your current English CV and start our remote screening process!