Dutch Customer Support Agent

Are you passionate about creating a safer online environment where scams, fraud and cyber grooming are prevented?

We have exciting opportunities for Full-Time Dutch-Speaking Customer Support Agents in sunny Malta!

About the Job:

As a Customer Support Agent, you’ll play a crucial role in responding to customer questions and complaints via email (no phone calls) and reviewing content across marketplaces, ensuring compliance with company guidelines and country-specific laws. By doing so, you’ll contribute to a secure online space for users to interact with each other.

Requirements

• Previous experience is not required. What we value most is your enthusiasm and commitment to create a positive impact in the digital sphere. 

• If you have strong Dutch reading and writing abilities, along with basic to conversational English skills, excellent computer proficiency, decision-making skills, attention to detail, proactive mindset, we want you as part of our amazing team!

• Our team collaboratively covers rotational morning and late shifts until midnight, with the added flexibility of working from the comfort of your home in Malta!

Benefits

• Job Satisfaction: We take pride in working as teams that protect millions of users from scammers.  Our work makes the internet a safer place to be!

• Career Opportunities and Rewards: We encourage personal and professional growth, thanks to the performance-based level progress system. In addition, there are also team performance bonuses to reward the efforts of our teams.

• Caring Culture: Our managers and employees care and actively support each other.  Join us in Malta and we will become your support network. 

• Flexible Shifts: No night shifts! Work with managers who understand your personal challenges and will do their best to accommodate your commitments or emergencies.  We offer flexible shifts to ensure work-life balance.

• Remote Working: Embrace the freedom of working from the comfort of your own home in Malta. We also offer the option to work remotely from abroad for a few weeks within the EU per year.

• Health Insurance: Your well-being is a priority. We provide comprehensive health coverage and professional well-being support.

• Relocation: refund of initial flight ticket up to 200 euros after 6 months, initial accommodation in hotel paid by the company.

• Benefits: gym discounts, free transport from certain areas in Malta, team performance bonuses.

• Salary: €1911.05 gross per month (12 payments per year)

Important information** This is a position to work from home in Malta after training period (from 1 to 2 months) and based on performance, candidates must be willing to relocate and be based in Malta.