The dispatcher will coordinate daily schedules for field technicians and manage service appointments to ensure efficient operations. They are responsible for communicating with customers and technicians to confirm service windows and resolve scheduling conflicts.
Benefits:
401(k) matching
Health insurance
Paid time off
Training & development
CJM Facility Solutions is a growing commercial facility maintenance company with over 20 years of experience providing dependable maintenance solutions to commercial clients. Our team is committed to delivering quality service, building strong relationships, and keeping our customers’ facilities operating smoothly. We are looking for an organized, proactive, and experienced service scheduler to join our team. This individual will play a critical role in coordinating field technicians, managing service appointments, and ensuring jobs are scheduled efficiently and completed in a timely manner.
“At CJM Facility Solutions, we believe success comes from having the right people in the right seats on the boat. Every team member plays an important role in moving us forward. We’re looking for someone ready to grab an oar, bring their strengths to the table, and help us navigate what's next”
Charlie Maddocks Owner CJM Facility Solutions
Responsibilities:
Coordinate and maintain daily schedules for field service technicians
Assign service calls based on technician availability, skill set, location, and job priority
Schedule routine maintenance, repairs, follow up visits, and emergency service requests
Monitor technician schedules and adjust assignments as priorities or circumstances change
Coordinate appointment times, job details, and service requirements with technicians
Help maximize technician productivity while minimizing unnecessary travel and scheduling gaps
Communicate schedule changes promptly with all affected parties
Communicate with customers to schedule appointments, confirm service windows, and provide updates
Respond to scheduling inquiries professionally and in a timely manner
Notify customers of delays, rescheduled appointments, or changes in technician availability
Maintain positive customer relationships through clear, consistent communication
Escalate urgent service issues or customer concerns to the appropriate team member
Enter and maintain accurate scheduling information in company systems
Maintain accurate records of appointments, schedule changes, and service status
Assist with improving scheduling processes and operational efficiency
Qualifications:
Previous professional experience in scheduling is required
Experience coordinating appointments, service calls, field personnel, or dispatch operations
Strong organizational and time management skills
Excellent verbal and written communication skills
Ability to manage multiple priorities in a fast-paced environment
Proficiency with computers, email, spreadsheets, and scheduling software
High attention to detail and commitment to maintaining accurate records
Dependable, professional, and comfortable working both independently and as part of a team
Experience in commercial facility maintenance, HVAC, plumbing, electrical, construction, or a related service industry
Previous experience scheduling field technicians or coordinating service dispatch
Experience coordinating emergency service requests or working with different locations
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