Dispatch Representative (Remote Near WRE Branch)

Description

As a Wind River Environmental Dispatcher, you'll be responsible for routing WRE vehicles and ensuring our customers receive excellent service.

Schedule:  

•  Tuesday – Saturday, 10:30 AM – 7:00 PM 
•  Note: There is potential for overtime shifts as available, and each team member is required to work one holiday shift per year. 

Rate of Pay: $20.50 - $22.50 per hour

Location Requirement: 

This is a remote role; however, the employee must reside within 25 miles of one of our branch locations in the following states: Connecticut, Florida, Georgia, Maryland, Massachusetts, New Hampshire, New Jersey, North Carolina, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia

Employees must continue to reside within the required distance of a branch location throughout their employment in this role.

To view specific branch cities, please visit: https://www.wrenvironmental.com/locations

Essential Duties and Responsibilities 

• Ability to work a rotating schedule that includes partial weekends 
• Ability to establish priorities, work independently and proceed with objectives without supervision  
• Responsible for working closely with Wind River Environmental customers and technicians to resolve customer, fleet and other issues that occur 
•  Must have a passion for serving our customers
• Develop routes and maintain contact with technicians throughout their scheduled work hours
• Collaborate with team and management to modify daily routes to accommodate the needs of our customers 
• Act as a communication liaison and answer incoming calls from technicians on the road 
• Cultivate strong relationships with technicians and customers to reduce stress that comes with last minute schedule changes  
• Monitor any sudden route changes or road construction issues and work with technicians to establish new routes for timely service 
• Manage all shift emergencies and dispatch on-call technicians accordingly 
• Perform and complete special projects and meet deadlines as assigned by the Central Dispatch Supervisors

Knowledge, Skills, and Abilities 

• Ability to understand instructions furnished in written, oral, or diagram form
• Ability to read and interpret documents including Company policies and procedures, safety rules, operating and maintenance instructions, maps and road signs
• Ability to speak, cooperate and communicate effectively with customers, co-workers and management
• Ability to work independently and manage pressure to meet deadlines
• Ability to learn and gain expertise in a variety of computer-based systems
• Ability to work in a fast-paced environment  
• Highly detail-oriented 
• Ability to learn operating procedures quickly and execute consistently to standard 
• Foster a culture of continuous improvement 
• Willingness to learn the business and to grow with the company 
• Strong problem-solving skills with the ability to think quickly and resolve issues effectively
• Highly organized with a strong aptitude for multitasking in a fast-paced environment

Minimum Education and Experience 

• Must have high school diploma or equivalent 
• A minimum of two years’ experience in route planning or logistics
• Must be able to operate in a drug-free workplace 

We Offer: 

• Competitive starting rates  
• Medical and dental insurance  
• Matching 401K  
• 8 paid holidays and generous paid time off plan  

Wind River Environmental services and maintains a broad array of non-hazardous liquid waste systems, including grease traps, septic tanks and related waste systems. Headquartered in Marlborough, MA, we offer a full suite of services to business, residential and municipal customers throughout the East Coast.   

The base pay range for this role is estimated to be $20.50 - $22.50 per hour at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.   

Wind River Environmental LLC is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.