Directory Management Backup & Recovery Specialist (Puerto Rico)

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:

The Backup & Recovery Specialists ensure the resilience and continuity of an organization's Directory Management environment by managing comprehensive backup solutions, developing disaster recovery plans, and executing recovery procedures to minimize downtime and data loss.

What You Will Do

• Backup Management: Rubrik – Implementation, schedule, and monitor regular backups for Active Directory (AD), domain controllers, LDAP, and other Directory Management related systems.
• Disaster Recovery (DR) Planning: Develop, document, and test detailed DR plans and procedures for Directory Management systems (AD, ARS, LDAP, VDS, VMWare, Entra…), including failover strategies and business continuity.
• Restoration & Recovery: Perform data restoration from backups, troubleshooting issues with corrupted or lost AD objects (users, groups, GPOs) as well as other related applications.
• Testing & Validation: Conduct regular drills and testing to validate backup integrity and recovery processes, ensuring RTO (Recovery Time Objective) and RPO (Recovery Point Objective) targets are met.
• Security & Compliance: Implement security measures for backup data, manage encryption, and ensure compliance with data protection policies.
• Monitoring & Reporting: Utilize monitoring tools to proactively identify issues and generate reports on backup success rates and system health.
• Collaboration: Work with other IT teams (Network, Systems, Security) to integrate Directory Management backup solutions and support broader infrastructure.
• Documentation: Maintain comprehensive documentation for all backup, recovery, and DR configurations as well as procedures.
• Troubleshooting: Investigate and resolve complex issues related to Directory Management services, authentication, and recovery failures.
• This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.

Qualifications You Must Have

• Bachelor's Degree or equivalent experience and minimum 8 years prior experience, or an Advanced Degree in a related field and minimum 5 years experience.
• Experience with Microsoft Active Directory, DNS, DHCP, GPOs.
• Experience in enterprise backup solutions (e.g., Quest Recovery Manager for AD FE, Windows Bare Metal Backup, Rubrik, LDAP, VDS, ARS, GPO Admin).
• Strong scripting skills (PowerShell) for automation.
• Experience working with storage platforms (SAN/NAS, Object Storage) and virtualization (VMware, Cloud, Hyper-V).
• Experience working with disaster recovery principles, business continuity, RTO/RPO.

Qualifications We Prefer

• Excellent analytical, troubleshooting, and communication skills.
• Certifications Preferred (e.g., MCSE, Azure Fundamentals, Entra Identity, Security, CompTIA).

What We Offer

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Learn More & Apply Now!
Location: This position is remote. However, the successful candidate must be currently living in Puerto Rico.

Please consider the following role type definition as you apply for this role:
Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.