Director, Strategic Accounts

Your Future Evolves Here

What You’ll Be Doing

We are seeking an Associate Director, Strategic Accounts who embodies deep relationships, serves as a trusted advisor, and has a strong entrepreneurial spirit to help build and evolve our Strategic Accounts function. This role will work closely with assigned clients and internal stakeholders to drive growth, retention, and client satisfaction.

Key Responsibilities

Collaboration & Relationship Management

• Supports an assigned clients to achieve objectives, including relationship, growth, retention, and customer goals. Including Manage risks and developing opportunities associated with current clients
• Cultivates productive, trusted relationships with day to day client contacts, and leaders across external and internal teams.
• Utilizes data-driven resources to run efficient/effective meetings and work sessions with the client and all relevant Subject Matter Expert (SME)s.
• Possess working knowledge of Evolent products and services and can articulate value proposition for all at a high level.

Support & Development

• Develops best-in-class presentation strategies and content for senior stakeholder engagements.
• Implements relationship best practices and drive value communication across partner organizations.
• Collaborates with internal team to develop materials and strategy for regular partnership reviews, including relationship mapping, issue identification, and action planning.
• Proactively manages risks and identify opportunities within current client relationships.
• Channels client feedback into Evolent’s product roadmap and strategic planning.

Operations & Leadership

• Collaborate cross functionally to monitor issue resolution and ensure timely follow-up.
• Proactive monitoring and internal collaboration to ensure timely identification and remediation of identified client risks
• Advocate for the client(s) within Evolent, serving as an ambassador within Evolent and the go-to expert on client priorities and how to get things done within the health plan organization.
• Manage all aspects of client contracts, including SLA performance, benefit analysis, and regulatory compliance.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years in client or account management roles, preferably in healthcare.
• 3+ years of business development or consulting experience in the healthcare industry - preferably in a health plan or health system environment 
• 3+ years in project coordination/project management, preferably in healthcare.
• Exceptionally high “Emotional Intelligence” and ability to connect with diverse constituents, actively listen, and identify key areas of sensitivity
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including at the C-level
• Ability to find creative solutions in an ever-changing and growing environment
• Strong understanding of healthcare market dynamics, payer/provider relationships, and utilization management.
• Familiarity with tools like Excel, PowerPoint, Salesforce, etc.

To ensure a secure hiring process we have implemented several identity verification steps, including submission of a government issued photo ID. We conduct identity verification during interviews, and final interviews may require onsite attendance. All candidates must complete a comprehensive background check, in-person I-9 verification, and may be subject to drug screening prior to employment. The use of artificial intelligence tools during interviews is prohibited and monitored. Misrepresentation will result in immediate disqualification from consideration.

Technical Requirements:

We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router.

Evolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. If you need reasonable accommodation to access the information provided on this website, please contact recruitingteam@evolent.com for further assistance.