Director - Sales, Service, & Retention

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

As the Director - Sales, Service, & Retention, you will provide strategic leadership for sales, customer growth, retention, and revenue performance by developing and executing enterprise sales strategies that drive growth, operational effectiveness, and positive customer and employee outcomes. The Director oversees enterprise initiatives focused on customer acquisition, retention, and revenue growth, monitors performance outcomes to ensure alignment with strategic objectives and continuous improvement, and directs key operational functions including sales, customer support, and revenue recovery operations. Additionally, this role leads and develops a high-performing organization through talent management, performance leadership, and a culture of accountability and engagement, while partnering cross-functionally to improve business performance and efficiency.

This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates.

Responsibilities

• Lead the strategy and implementation of all consumer call center sales and service level activities to achieve sales and revenue targets including sales, service, retention, collections and sales. Work closely with cross-functional teams to develop and maintain competitive compensation plans.
• Allocate budgeted monthly targets for all contact center sales teams and provide operational direction to teams related to meeting key performance metrics aligned with company goals for revenue and customer churn.
• Lead operations strategy for new markets including designing new sales flows, retention flows, retention management, and operational efficiency
• Lead cross-functional team comprised of Sales leaders, Marketing and Product Management teams to formalize and implement/execute strategy for attaining sales, revenue, and churn targets. Coordinate to resolve marketing/product issues that may arise that impact operational activities.

Qualifications

Required Job Qualifications

• Bachelor’s degree (or higher) -OR- 4+ years professional work experience.
• 8+ years of experience in sales, customer service, or telecommunications.
• 5+ years of supervisory or leadership experience. 

Other Qualifications

• Competitive telecommunications industry experience.
• Strong strategic planning experience in building and leading customer sales and service organizations responsible for driving customer acquisition and retention.
• Ability to plan and execute sales strategies that will produce exponential revenue growth and sales results.
• Ability to build, guide, and analyze sales operations for success, profitability and customer loyalty and satisfaction of service provided.
• Previous executive management and supervisory experience.
• Excellent oral and written communication skills, including presentation skills.
• Excellent organizational skills, follow-through, and attention to detail.
• Knowledge of up-to-date telecommunications policies, standard practices, laws, regulations and proposed changes and the ability to apply them consistently.
• Excellent teamwork skills and ability to work with employees at all levels.

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

Benefits

We believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!

Associates scheduled to work 20 or more hours per week have access to:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs

Associates working 30 or more hours per week additionally have access to:

• Short-Term & Long-Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

In addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.

Who is TDS Telecom?

TDS Telecom provides high-speed internet, TV entertainment, and phone services to a diverse range of communities, including small to mid-sized urban, suburban, and rural areas across the U.S. With over 50 years of experience, TDS is committed to building and expanding fiber optic networks that bring cutting-edge connectivity to neighborhoods nationwide. Serving over 1 million connections, our mission is to create a better world by delivering innovative communication solutions that enhance the way people live, work, and connect. Visit tdstelecom.com to learn more! 

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

Pay Transparency

The listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.

Pay Range (Hr./Yr.)