Director, Product Insights

Basic Function

The Director of Product Insights is responsible for shaping and operationalizing the strategic direction of the Insights function in alignment with the broader Product strategy. This position leads a multidisciplinary team of data scientists and researchers, drives enterprise-wide analytics initiatives, and collaborates closely with executive leadership and across teams to influence product, marketing, and business strategies. The Director is a confident leader who champions a culture of data-driven decision-making and empowers teams with actionable insights.

Essential Functions and Responsibilities:

• Define and deliver the strategic roadmap for the Insights function, aligning priorities with Lumin Digital’s business and product objectives.

• Advise and partner with executive leadership across Product, Marketing, CX, Design, and Engineering to integrate data and research into long-term strategic decisions.

• Lead cross-functional analytics and research programs that identify high-value opportunities, optimize customer experiences, and mitigate risks through continuous monitoring of user engagement, product performance, and behavioral trends.

• Oversee the design and governance of enterprise-wide KPIs, dashboards, and reporting frameworks to measure customer experience, product outcomes, and market trends.

• Champion the voice of the customer by synthesizing qualitative and quantitative insights into clear, actionable recommendations for senior decision-makers.

• Build, scale, and develop a high-performing multidisciplinary team of data scientists, analysts, and researchers, fostering a culture of innovation, accountability, and continuous learning.

• Manage operational budgets, vendor relationships, and analytics tools to ensure cost-effective and scalable insights capabilities.

• Ensure data governance, ethical analytics practices, and compliance standards are embedded across all insights activities.

• Advance research and analytics methodologies by adopting innovative tools, techniques, and approaches that enhance decision-making across the enterprise.

• Lead high-impact, multi-phase initiatives from concept through delivery, ensuring measurable outcomes and alignment with organizational strategy

• Perform other duties as assigned.

Physical Demands:

• While performing the duties of this Job, the employee is regularly required to sit; use hands to type, handle, or feel and talk or hear. 

• Specific vision abilities required by this job include close vision.

• Ability to occasionally lift/move up to 25 pounds.

• Individuals with a disability who are otherwise able to perform the essential functions of the job may request reasonable accommodation through the Human Resources department.

• Other physical activities may be required to support business operations.

Supervisory Responsibility:

• Set clear expectations, offer direction, and ensure alignment with organizational goals while fostering a supportive environment that encourages collaboration, accountability, and growth.

• Coach, mentor, and provide training opportunities to build team members’ skills, promote internal growth, and prepare staff for future roles and responsibilities.

• Manage hiring, onboarding, performance evaluations, promotions, compensation, and terminations, ensuring fair and consistent application of policies and procedures.

• Assess team performance regularly, address gaps, and ensure duties are completed efficiently and effectively in alignment with department and organizational objectives.

Position Specifications

Education: 

• Bachelor’s degree in Data Science, Analytics, Business, or related field required or equivalent combination of education and experience.

• Master’s degree preferred.

Experience:

• 8 years of progressive experience in data analytics, data science, or user research, with at least 3 years in a leadership role managing multidisciplinary insights teams required.

• Proven track record of translating data and research into executive-level strategic recommendations that drive business and product outcomes.

• Experience working in SaaS, fintech, or digital platforms, with demonstrated success influencing product development and customer experience strategies through insights is required.

• Prior experience leading enterprise-wide KPI frameworks, experimentation models, or behavioral analytics programs in a cross-functional environment is preferred.

• Hands-on experience managing vendor relationships, tooling budgets, and analytics platforms such as Looker, Fullstory, Pendo, SQL, or similar is required.

• Experience implementing enterprise applications for external customers and expertise in user testing methodologies and research strategies are preferred.
  
  

Knowledge, Skills, & Abilities:

• Strong alignment with Lumin's values: Trust, Respect, and Boldness.

• Strategic vision and the ability to connect data insights to long-term business and product value.

• Exceptional executive communication skills, with the ability to distill complex analytics and research findings into concise, compelling, and actionable recommendations for senior leaders.

• Deep expertise in analytics and research platforms/tools (e.g., Pendo, Fullstory, SQL, Looker) and the ability to assess and evolve the organization’s analytics stack.

• Mastery of both qualitative and quantitative research methodologies, including experimental design, usability testing, and behavioral analytics.

• Proven ability to design, lead, and operationalize end-to-end insights programs that influence enterprise-wide decision-making.

• Strong change-leadership skills, with the ability to build cross-functional alignment around data-driven strategies.

• High business acumen and the ability to balance technical depth with market and customer understanding.

• Skilled at mentoring and developing high-performing teams in analytics, research, and data science.

• Demonstrated ability to guide end-to-end user research programs (qualitative and quantitative) and synthesize findings into scalable decision-making tools.

Travel: 

• Less than 25%

LIFE AT LUMIN DIGITAL

Lumin Digital is a trailblazer in digital banking solutions, driven by a unique approach to technology, service, and people. We empower credit unions and banks by creating cutting-edge digital experiences that continuously serve, engage, and grow their membership base — and as a 100% cloud-native company, we're purpose-built to unlock the full advantages of the cloud for financial institutions and their users.

At Lumin, we thrive on curiosity and innovation. Our culture is built on trust in our expertise and decisions, respect for diverse perspectives and talents, and boldness in pursuing new ideas. These values shape a workplace where collaboration thrives, ideas flourish, and new possibilities are discovered every day. We encourage our team to explore, experiment, and challenge the status quo — because continuous improvement isn't just a goal, it's how we operate.

Benefits Include We take care of our people with medical, dental, and vision insurance, a 401(k) with company match, flexible PTO plus 12 paid holidays, paid sick leave, and paid parental and family leave. We also offer a lifestyle spending account, tuition reimbursement, and a cell phone stipend. Additional details are provided during the interview process.

Lumin Digital is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other legally protected basis. For more information, visit lumindigital.com.