Director Product and Tech Internal Communications
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AI Summary
Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.
At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.
This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.
The Role
We are seeking a visionary, forward-thinking Director of Strategic Internal Communications to lead the internal communications that bring Lumen’s product and technology story to life. Anchored in Lumen’s transformation and relentless pursuit of its digital future, this leader will own the forward-looking narrative about where our portfolio is going and why it matters—giving employees a clear, compelling story about what we build, what we sell, and how our products and services power the company’s growth. This individual will work in close partnership with corporate communications leadership, product and technology leaders, and senior executives to ensure unified messaging, deliver impactful communications, and drive organizational engagement and alignment through periods of change.
The Main Responsibilities
- Product & Technology Storytelling: Own and shape the forward-looking internal narrative about the future of Lumen’s products and services, translating portfolio strategy and technology direction into a clear, compelling story about where we are going and why it matters to employees.
- Strategic Communications Leadership: Design, implement, and oversee internal communication strategies that connect Lumen’s product and technology evolution to the company’s broader transformation, ensuring alignment with corporate goals and driving employee understanding, engagement, and advocacy.
- Team Leadership & Collaboration: Build, lead, and mentor a communications team as the pillar grows, cultivating a collaborative, innovative culture. Partner extensively with corporate communications, product, technology, and go-to-market leaders to ensure unified messaging and strategic alignment.
- Executive & Leadership Communications: Work directly with product and technology leaders and senior executives to develop compelling messaging and materials that reinforce Lumen’s product vision, priorities, and company values, enhancing leadership visibility and inspiring employees at all levels.
- Transformation & Change Communications: Oversee communications for product and technology transformation initiatives, providing clarity, transparency, and timely updates that help employees navigate change and understand its impact.
- Cross-Functional Alignment: Partner with go-to-market and business unit communications to ensure the product and technology story ladders up consistently to how Lumen sells, markets, and delivers.
- Channel & Content Execution: Collaborate with enterprise channel and editorial teams to ensure product and technology content is delivered effectively and consistently across all internal channels, leveraging shared infrastructure to maximize reach and impact.
- Brand and Message Consistency: Safeguard the integrity of Lumen’s internal brand and ensure all product and technology messaging reflects our values and strategic direction.
- Measurement and Continuous Improvement: Monitor employee feedback, measure the effectiveness of communication efforts, analyze insights, and recommend improvements to maximize impact.
What We Look For in a Candidate
- Bachelor’s degree in Communications, Journalism, Public Relations, or related field.
- 10-15 years of experience in internal communications, product/ technology communications or a similar role.
- Exceptional writing, editing, and storytelling skills.
- Proven experience managing executive communications and partnering with senior leaders.
- Strong project management skills with the ability to handle multiple priorities and deadlines.
- Excellent interpersonal skills and ability to build relationships across all levels of the organization.
- Creative thinker with innovative communication solutions.
- Proficiency in Microsoft Office Suite and familiarity with communication tools and platforms.
- Experience in change management communications.
- Experience with graphic design and video production is a plus.
- Knowledge of digital communication tools, AI tools, intranets, and social media.
Compensation
| This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $152,066 - $202,755 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $159,670 - $212,893 in these states: CO HI MI MN NC NH NV OR RI $167,273 - $223,031 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. |
| Learn more about Lumen's: |
| Benefits |
| Bonus Structure |
#LI-Remote
Requisition #: 342404
Life at Lumen
Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.
Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.
To learn more about Life at Lumen and how we live the Lumen 8, please visit:
https://jobs.lumen.com/global/en/life-at-lumen
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Privacy Notice
Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.
To review Lumen’s Privacy Notice, please visit:
https://jobs.lumen.com/global/en/privacy-notice
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
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