Director of Product Management

We are seeking a seasoned Director of Product Management to define and drive the strategic direction of our product portfolio while building a high-performing, disciplined product management function.

This leader owns the “why” and “what” of the product — setting vision, shaping strategy, and defining customer and business value. They will play a critical role in transforming ClarisHealth from a customer-led organization to a product-led company, where deep customer insight informs proactive, outcome-driven innovation.

This role operates in close partnership with the VP of Product Delivery, who owns execution through Product Owners, Delivery, and supporting functions. Together, these leaders ensure strong alignment between strategy and execution, while maintaining clear accountability and role clarity across the organization.

Why You'll Love Working at ClarisHealth
We believe our team deserves the best, and we’re proud to offer a comprehensive benefits package designed to support your success, both at work and in life. Here’s what you can look forward to:

• Medical, Dental, and Vision Insurance – Enjoy medical, dental, and vision insurance that begins on your first day, ensuring your health and wellness are always supported.
• 401(k) with Matching and Immediate Vesting – Secure your financial future with a company match and instant vesting.
• Company-Paid Short-Term Disability (STD) – Added security for unforeseen circumstances.
• Company-Paid Personal Financial Advising – Expert guidance to help manage your finances.
• New Hire Stipend – A one-time stipend to purchase home office supplies (laptop and charging cable provided by the company).
• Pet Insurance Options – Choose from two carrier options to keep your furry friends covered.
• Paid Holidays – 9 company holidays plus 2 floating holidays for added flexibility.
• Virtual Counseling and Telemedicine – Company-paid access to mental health and medical support from the comfort of your home.
• Paid Parental Leave – Time to focus on family during this special chapter.
• Generous Vacation & Wellness Time – 4 weeks of vacation beginning accrual on day one, plus 1 additional week for wellness.
• Professional Development Stipend – After one year, enjoy a $500 annual stipend to invest in professional growth (e.g., certifications, webinars).

Responsibilities:
Product Strategy & Vision

• Define and communicate a clear, compelling product vision aligned to company goals and market opportunities (0–18 month horizon)
• Own the product roadmap, ensuring alignment to strategic objectives, regulatory considerations, and customer needs
• Translate business objectives into actionable product initiatives with clear success metrics
• Develop business cases for new investments, including value propositions, ROI, and measurable outcomes
• Establish a strong point of view on market direction, positioning Pareo as a category-defining platform

Product Management Leadership & Operating Model

• Build, lead, and develop a high-performing team of Product Managers through coaching, feedback, and career development
• Establish and continuously refine a product management operating model, including:
• Clear role definitions (PM vs. PO vs. Delivery)
• Decision rights and governance
• Standardized frameworks for discovery, prioritization, and roadmap management
• Define and implement a PM competency model and career ladder to scale talent and performance
• Drive consistency, clarity, and accountability in how product management is practiced across the organization

Product-Led Transformation

• Lead the transition from a reactive, customer-request-driven model to a proactive, product-led approach
• Establish product discovery as a core discipline (customer research, JTBD, data-driven insights)
• Partner with Sales and Customer Success to evolve how customer input is captured and used — from requests to insights
• Define and track product-led growth metrics (adoption, retention, expansion) to guide investment and validate strategy
• Educate stakeholders on product-led principles and reinforce adoption across the organization
• Strategic Partnership with Product Delivery
• Partner closely with the VP Product Delivery to ensure alignment between product strategy and execution capacity
• Provide clear strategic direction, priorities, and outcomes to enable effective delivery planning and sequencing
• Collaborate with Product Owners and Delivery leadership to ensure:
• Strategy is translated into executable work
• Trade-offs are made intentionally across scope, timeline, and value
• Feedback loops from delivery and adoption inform ongoing strategy
• Support a healthy operating model that maintains clear separation of concerns while fostering strong collaboration

Cross-Functional Leadership

• Serve as a key liaison between executive leadership, product teams, and client-facing functions
• Partner with Engineering, Operations, and Growth to align on priorities and outcomes
• Collaborate with Marketing and GTM teams to articulate product value and differentiation
• Foster a collaborative environment grounded in transparency, accountability, and shared outcomes

Performance Measurement & Continuous Improvement

• Define and monitor product OKRs and KPIs tied to business outcomes
• Use data and customer insights to continuously refine strategy and prioritization
• Lead post-launch evaluations to measure impact and inform future investment decisions

Market & Customer Insight

• Champion deep customer understanding as a driver of innovation — not a backlog of requests
• Monitor market trends, competitive dynamics, and regulatory changes to proactively shape strategy
• Identify unmet needs and emerging opportunities to drive differentiated product development

Qualifications

Education & Background

• Bachelor’s degree in Business, Marketing, Computer Science, or a related field required; MBA or advanced degree preferred.
• 8+ years of progressive product management experience, with at least 3 years in a senior or director-level role leading both product strategy and a team of product managers.
• Deep mastery of product management principles, frameworks, and best practices — with a proven record of building and scaling product management functions, not just individual products.
• Certification in Pragmatic Institute (Product Management or Beyond Requirements level preferred), or equivalent strategic product management training — with demonstrated ability to apply these frameworks organizationally, not just individually.
• Proven experience with Agile methodologies and product management tools such as Jira, Aha!, Miro, Productboard, or similar.
• Background in healthcare, payment integrity, or other regulated industries required — able to navigate complex compliance and operational environments.

Core Skills & Competencies

• Visionary and strategic thinker with strong business acumen — able to connect product decisions to organizational outcomes and articulate a bold, inspiring product point of view to executives, customers, and the broader team.
• Exceptional communication, presentation, and stakeholder management skills, comfortable engaging with both executive and technical audiences.
• Demonstrated ability to build and develop product managers directly, and to elevate product management capability indirectly across cross-functional teams — creating alignment, shared language, and a culture of outcome-driven execution.
• Proficiency in data-driven decision making, leveraging metrics, customer insights, and market data to set direction and measure success.
• Excellent organizational, prioritization, and delivery management capabilities in fast-paced environments.
• Proven track record building product management functions from the ground up or at a critical inflection point — including process design, team development, and cultural transformation — not just delivering individual products.

Cultural Expectations

• Embodies ClarisHealth values: Compassionate, Communicator, Challenger
• Promotes a culture of collaboration, learning, and continuous improvement
• Thrives in a high-accountability, team-oriented environment
• Brings curiosity, adaptability, and a forward-looking mindset, including enthusiasm for AI-driven innovation

This job description in no way states or implies that these are the only duties to be performed by this employee. This position will be required to follow any other instructions and to perform any other duties requested by his/her supervisor. Individuals will always be expected to maintain a professional work environment.

About ClarisHealth
ClarisHealth, based in Nashville, Tenn., provides health plans and payers with a better way to drive claims payment accuracy. Its proprietary, A.I.-powered enterprise technology platform Pareo® allows health plans across the U.S. to reduce manual work, gain insights into operational performance across lines of business, and accelerate their strategy to overpayment prevention – at a significantly reduced cost.

Company Culture
Our company values help everyone move in alignment toward this mission. We are …

• Compassionate. We practice servant leadership, encourage inclusion and engagement, and actively acknowledge and celebrate each other’s contributions.
• Communicators. We listen first with an emphasis on understanding. We seek solutions to problems, and practice radical candor with positive intent.
• Challengers. We get the right stuff done right, create clarity from complexity, take accountability and ownership, and we challenge ourselves daily.

  ClarisHealth embraces a supportive working culture of creativity and innovation internally termed “Got Your Back.” We live out this #GYB spirit every day by working together with team members, clients, and other partners to achieve shared goals.

  For more information about ClarisHealth and our culture, please visit us at https://www.clarishealth.com/careers/.
  
  Other
  Applicants must be currently authorized to work in the United States on a full-time basis. ClarisHealth is not able to sponsor applicants for work visas.
  
  EOE, including Disability/Veterans; anyone needing accommodation to complete the interview process should notify the People Operations team.