Director of Operations
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AI Summary
The Director of Operations monitors production across multiple foundation repair companies to improve capacity, efficiency, and profitability. They serve as the primary link between corporate leadership and local production teams while managing software deployments and integration plans for new acquisitions.
Job Title: Director of Operations
Location: Remote optional, preference for Durham (NC) or Gainesville (GA)
Company: Basement Kings USA
Reports To: Head of Operations
Works Closely With: CEO, Portfolio Company Leadership
Compensation Range: $55k - $70k
About Us
Basement Kings USA (“BKUSA”) is a fast-growing residential services platform focused on foundation repair, basement waterproofing, crawl-space encapsulation, and concrete leveling industries. Founded and led by a team of owner-operators with deep private equity and operational experience, BKUSA is building a national leader in the basement and foundation services sector through a disciplined acquisition and integration strategy.
Headquartered in Durham, NC, BKUSA currently operates a growing network of brands across North Carolina, Ohio, Virginia, and Georgia, and is expanding across the Southeast and Midwest. The company’s mission is to bring together best-in-class local operators under one platform, enabling them to benefit from shared systems, resources, and brand power while preserving their craftsmanship and community roots.
Role Overview
The Director of Operations is responsible for monitoring the production operations of multiple foundation repair companies, implementing new and improved procedures, and identifying opportunities to improve production capacity and efficiency across the entire Basement Kings USA network. This individual will be in constant contact with the production leadership at each company to ensure that the company is taking advantage of all possible opportunities and use those interactions to inform recommendations for the purchase or implementation of new tools, procedures, software, and systems.
Ideal candidates have have a passion for developing systems and fixing problems, experience in the trades (preferably foundation repair, waterproofing, and/or underpinning), and are comfortable using and implementing technology.
The Director of Operations will be required to travel up to 6-8 days per month to visit companies and potential new partners. Less travel will be required for candidates who live near an existing company.
Key Responsibilities
● Serve as the primary point of contact between Basement Kings USA and production leadership at operating companies.
● Manage an operations dashboard measuring job profitability, crew utilization, backlog health, and margin performance.
● Work with the Revenue Operations team to manage software deployments and ensure that production departments are fully utilizing all tools available to them.
● Support training programs to encourage safety, efficiency, and customer satisfaction.
● Foster a culture of leadership, accountability, communication, and continuous improvement within each operating company.
● Partner with deal teams to conduct operational diligence, identifying key risks, synergies, and integration priorities prior to close.
● Implement integration plans for future companies BKUSA’s partners with, identifying needs and desires, rolling out new software, and ensuring a smooth transition.
Qualifications
● 5+ years of experience in construction management or operations management.
● Proven track record working with key software (ServiceTitan, QBO, ADP, Salesforce, or similar).
● Deep understanding of field service workflows: job costing, scheduling, materials management, and customer experience.
● Process-oriented mindset with a bias for execution and continuous improvement.
● Comfortable managing a fast-paced, evolving set of responsibilities with autonomy
What We Offer
● Competitive salary and performance-based bonuses
● Paid time off, holidays, and leading benefits package
● Opportunity to grow into a C-Suite leadership role
● A hands-on seat at the table in a high-growth, entrepreneur-led environment where you’ll help shape the next phase of the company’s future
Equal Opportunity Employer
We are an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace. All qualified applicants will
receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,
Location: Remote optional, preference for Durham (NC) or Gainesville (GA)
Company: Basement Kings USA
Reports To: Head of Operations
Works Closely With: CEO, Portfolio Company Leadership
Compensation Range: $55k - $70k
About Us
Basement Kings USA (“BKUSA”) is a fast-growing residential services platform focused on foundation repair, basement waterproofing, crawl-space encapsulation, and concrete leveling industries. Founded and led by a team of owner-operators with deep private equity and operational experience, BKUSA is building a national leader in the basement and foundation services sector through a disciplined acquisition and integration strategy.
Headquartered in Durham, NC, BKUSA currently operates a growing network of brands across North Carolina, Ohio, Virginia, and Georgia, and is expanding across the Southeast and Midwest. The company’s mission is to bring together best-in-class local operators under one platform, enabling them to benefit from shared systems, resources, and brand power while preserving their craftsmanship and community roots.
Role Overview
The Director of Operations is responsible for monitoring the production operations of multiple foundation repair companies, implementing new and improved procedures, and identifying opportunities to improve production capacity and efficiency across the entire Basement Kings USA network. This individual will be in constant contact with the production leadership at each company to ensure that the company is taking advantage of all possible opportunities and use those interactions to inform recommendations for the purchase or implementation of new tools, procedures, software, and systems.
Ideal candidates have have a passion for developing systems and fixing problems, experience in the trades (preferably foundation repair, waterproofing, and/or underpinning), and are comfortable using and implementing technology.
The Director of Operations will be required to travel up to 6-8 days per month to visit companies and potential new partners. Less travel will be required for candidates who live near an existing company.
Key Responsibilities
● Serve as the primary point of contact between Basement Kings USA and production leadership at operating companies.
● Manage an operations dashboard measuring job profitability, crew utilization, backlog health, and margin performance.
● Work with the Revenue Operations team to manage software deployments and ensure that production departments are fully utilizing all tools available to them.
● Support training programs to encourage safety, efficiency, and customer satisfaction.
● Foster a culture of leadership, accountability, communication, and continuous improvement within each operating company.
● Partner with deal teams to conduct operational diligence, identifying key risks, synergies, and integration priorities prior to close.
● Implement integration plans for future companies BKUSA’s partners with, identifying needs and desires, rolling out new software, and ensuring a smooth transition.
Qualifications
● 5+ years of experience in construction management or operations management.
● Proven track record working with key software (ServiceTitan, QBO, ADP, Salesforce, or similar).
● Deep understanding of field service workflows: job costing, scheduling, materials management, and customer experience.
● Process-oriented mindset with a bias for execution and continuous improvement.
● Comfortable managing a fast-paced, evolving set of responsibilities with autonomy
What We Offer
● Competitive salary and performance-based bonuses
● Paid time off, holidays, and leading benefits package
● Opportunity to grow into a C-Suite leadership role
● A hands-on seat at the table in a high-growth, entrepreneur-led environment where you’ll help shape the next phase of the company’s future
Equal Opportunity Employer
We are an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace. All qualified applicants will
receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity,
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