Director of Operational Excellence

Job Description

Make great operations the standard at every Fox location, market by market.

Fox Rent A Car is seeking a Director of Operational Excellence to own the company's operational performance at every counter, lot, and market across its US airport network. You take proven operating playbooks off the shelf and put them to work where it counts, standardizing how Fox operates so strong results become the norm at every location. This is a builder's seat for an operator who has lived inside a high-velocity consumer business, knows what great looks like, and has the systems, metrics, and coaching instincts to make it stick across many markets at once.

Your Primary Focus Is To:

Standardize How Fox Runs

• Standardize branch workflows and operating procedures across the airport network to ensure performance remains consistent from market to market.
• Establish and standardize operational KPIs, including labor productivity, revenue per day, upsell conversion rate, and customer satisfaction.
• Improve labor productivity and scheduling efficiency at the branch level.
• Drive fleet turnaround and vehicle-readiness discipline that protect revenue days.
• Streamline daily operations and recover the cost trapped in operational waste.

Build Winning Counter Habits

• Deploy Lean and continuous improvement practices at the location level and coach teams to sustain them.
• Build repeatable counter sales and upsell habits that lift performance while keeping frontline teams energized.

Coach Leaders Who Sustain the Gains

• Coach and enable General Managers and Regional Directors so improvements hold long after you leave the market.
• Partner with the Managing Director and senior leadership on transformation priorities and report progress against measurable targets.

Education and Experience:

• Bachelor's degree in Operations Management, Business, or a related field.
• Eight or more years of operational leadership experience, including multi-site continuous improvement or operational excellence.
• A track record of standardizing operations and improving measurable performance across multiple locations.
• Experience building and coaching frontline or counter sales performance programs.
• Car rental or fleet-based field operations experience strongly preferred.

We're Looking For:

• Hands-on continuous improvement experience is essential, and Lean or Six Sigma certification is a welcome plus.
• Fluency in operational metrics such as productivity, revenue per day, upsell conversion rate, and customer satisfaction.
• Strong coaching and change management skills that drive adoption and keep teams on board.
• The ability to standardize processes across locations that each believes are different.
• Comfort operating in a fast-moving turnaround environment with a clear sense of urgency.
• Willingness to travel up to 50 percent across multiple markets.

We Offer:

• Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus
• Company-paid Life Insurance
• Company-paid AD&D Insurance
• Flexible spending account
• Parental leave
• Employee assistance program

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.  “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com