Director of Integrations

Director of Integrations   

Location:   Remote with frequent travel (Central or Eastern time zone preferred) 

Report to:   Chief Operating Officer  

About VetEvolve: 

We’re here to strengthen the foundations of care and foster environments where people and practices can thrive. That means partnering with practice owners to provide better support and the tools needed to make running a practice easier, so teams can stay focused on doing what they entered this profession to do. It means cultivating sustainable growth plans and identifying opportunities at both individual and practice levels, so veterinarians and staff are fulfilled. And it means always keeping care front and center. 

The position upholds our mission and core values: 

• Mission: Growth builds stronger practices. Stronger practices deliver better care.  

• Core Values: Care First, Better Together, Grow Forward, Own It  

About the Role: 

This position co-leads our integrations vertical and team by leading and executing the integrations process for any practice that has moved from business development to LOI. This position will be responsible for delivering a high-touch, personalized, and meticulous approach to integrating practices onto the VetEvolve platform and care delivery model. Integrations is the quarterback for ensuring a seamless transition from BD at the time of LOI signing to 90 days post-close, with a focus on practice satisfaction and creating a path to value post-close. As a member of the Senior Leadership Team as a Director level or higher, this position will be accountable to the Executive Leadership Team in all facets of integrations, including focused metrics on timeliness, accuracy, and client satisfaction. 

Responsibilities 

Leadership 

• Exhibit VetEvolve’s values and execute VetEvolve’s mission and vision in all facets of work 

• Serve as a member of the Senior Leadership Team to support VetEvolve’s overall management structure 

• Support the diligence process to use information collected during diligence to make an informed decision of whether or not to proceed with the offer and LOI with a potential targeted practice 

• Collaboratively lead and scale the Integrations team, fostering talent development and operational excellence 

• Lead with a client-focused mindset always - white glove service, client satisfaction, high-touch! 

Cross-functional Management 

• Work alongside the business development team during due diligence of new partner hospitals and help develop post-close initiatives and framework for execution. 

• Engage across internal VetEvolve teams to serve and evolve the integrations vertical, including operations, people operations, finance, legal, IT, facilities, and business development teams to support a smooth transition for new VetEvolve practices. 

• Engage across external stakeholders to serve and evolve the integrations vertical, including vendors, regulatory bodies, and the practice during LOI (pre-close). 

• Work with local practice leadership and Regional Managers regarding pre- and post-closing objectives required for a new VetEvolve practice, such as credit card processing, banking, laboratory pricing, practice information management software refinements, distributor and manufacturer transitions. 

• Act as a consultant, facilitator, communicator, project manager, and bridge builder. 

Project Management & Scale 

• Develop and execute with a project plan designed to manage multiple integrations at different phases at one time 

• Create standard project management tools and approaches to managing integrations, including SOPs, status reports, leadership dashboard, and meeting approach (with notes/action items) to facilitate effective integrations 

• Develop and execute an approach to integrations with the ability to scale to support company growth 

Performance Management and Practice Operations 

• Develop and execute, in collaboration with operations, people operations, and revenue, a 12-month operating plan leveraging multiple data sources, including information collected during diligence, AllyDVM, PMS, and anecdotal discussions with team members. 

• Post-close, high focus on a 90-day ramp for onboarding the practice to the VetEvolve family with a weekly report out on performance by week and performance against the 12-month operating plan. 

• Ensure successful launch on the Accordion platform for early reporting. 

Skillset: 

• Expert level command of project management software and tools 

• Strong communication, team-building, and leadership skills 

• Highly organized and able to manage time effectively 

• Ability to think creatively 

• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important 

• Persuasiveness/Influencer- When engaging with practice managers, doctors and team members, you actively listen and tailor your approach to specific individuals or specific needs 

• Self-starter that is excited to work in an entrepreneurial environment and can take initiative while still being part of a team environment 

• Strong presentation skills 

Qualifications: 

• 5+ years of integrations management experience 

• 7+ years of project management experience in management-level roles 

• Bachelor’s degree required; Master’s degree preferred 

• Comfortable working remotely and in person 

• Willingness and ability to travel up to 75% of the time  

• Fundamental business acumen to include a working knowledge of income statements and the drivers of high performance 

• Knowledge of revenue growth drivers and cost management measures of a veterinary practice 

• Working knowledge of practice information management software and integration 

• Effectively use Microsoft Applications, Monday.com, and SharePoint