Director of Implementation
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AI Summary
The Director of Implementation will lead the end-to-end client onboarding process, ensuring seamless transitions and timely execution of project milestones. They will also manage and mentor the implementation team while collaborating cross-functionally to drive client satisfaction and process improvements.
CuraLinc Healthcare is seeking a strategic, solutions-driven Director of Implementation to lead client onboarding and manage the full implementation lifecycle—from needs assessment through launch. This role ensures seamless transitions, cross-functional coordination, and client satisfaction while championing CuraLinc’s mission to deliver transformative mental health care. The position reports to the VP of Implementation and partners closely with Client Relationship Managers, Communications, Clinical Operations, and Product teams.
CuraLinc Healthcare delivers transformative mental health care fueled by connectivity, marrying technology and personalized advocacy to support thousands of the world's best employers and millions of their employees throughout their mental health care journey.
CuraLinc Healthcare is a service-driven organization whose employees are treated with professionalism and respect. We believe that "a chain is only as strong as its weakest link" and, therefore, look to hire high-performing professionals with outstanding experience, work ethic and character.
We strive to provide all selected applicants with a smooth recruitment experience. Therefore, we ask that you complete an application for employment via curalinc.com/careers or this posting's easy apply. If you are selected for a position with CuraLinc, we will not ask for personal or financial information via email. Should you have any questions or concerns, please contact us via HR@curalinc.com.
Primary Responsibilities
- Own the End-To-End Implementation Process for New Clients, Ensuring Accurate Setup, Timely Execution, and a Positive Client Experience
- Collaborate Cross-Functionally to Develop Implementation Timelines, Milestones, Deliverables, and Stakeholder Alignment
- Serve as a Client-Facing Lead, Facilitating Implementation Calls, Gathering Requirements, and Translating Needs into Actionable Plans
- Maintain Project Documentation and Tracking in CuraLinc’s CRM and Internal Systems
- Leverage Client Feedback to Improve Processes and Inform Product Enhancements
- Identify and Escalate Risks, Dependencies, or Delays to Ensure Proactive Issue Resolution and Client Satisfaction
- Assist with Coordination of Client-Facing Events, Such as Health Fairs or Benefit Launches
- Lead, Mentor, and Manage Direct Reports within the Implementation Team—Including Implementation Specialists and/or Managers—By Providing Ongoing Training, Performance Feedback, Development Planning, Regular 1:1s, Time-Off Approval, and Support for Performance Improvement Initiatives as Needed
- Support Special Projects and Strategic Initiatives Led by the VP Of Implementation
Required/Minimum Qualifications
- Bachelor’s Degree (Communications, Health Promotion or Business Preferred)
- Minimum 5 Years of Experience in Project Management, Client Onboarding, or Healthcare Administration; Experience in EAP, Wellness, or Behavioral Health is a Plus
- Proven Ability to Manage Multiple Client Implementations Simultaneously with Exceptional Attention to Detail
- Strong Written and Verbal Communication Skills with a Client-First, Solution-Driven Approach
- Proficiency in Microsoft Office and Experience with Project Management or CRM Platforms
- Self-Motivated, Collaborative, and Comfortable Working in a Fast-Paced, Evolving Environment
This is a full-time, salaried role, located in the continental United States and Hawaii, and includes a robust benefits package, with 100% company-paid single tier medical coverage insurance, PTO, 401(k) with match, dental, vision, life, and disability insurance.
CuraLinc is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin or disability.
CuraLinc is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin or disability.
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