Director IS Enterprise Systems

The Director IS Enterprise Systems provides strategic and operational leadership for key enterprise business and workflow platforms, including ERP, Service Management, RPA, and other non-clinical systems that may be assigned as business dictates. This role is accountable for all aspects of technology management, including but not limited to platform ownership, lifecycle management, vendor coordination, upgrades, integrations, data flow support, release governance, testing, production support, and ongoing optimization.
 

WHO WE ARE

Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve.
 

WHAT YOU CAN EXPECT

• Lead the strategy, management, and operational support of enterprise systems including Workday (ERP), ServiceNow (Service Management), UiPath (RPA), and other assigned business or app platforms.

• Establish and maintain platform roadmaps, lifecycle plans, support models, governance processes, and operational standards for assigned systems. Work closely with program managers and PMO to deliver on enterprise priorities and projects.

• Provide oversight to team managers on operational management of platform upgrades, releases, patches, regression testing, production readiness, issue resolution, and post-release support.

• Provide leadership for the enterprise RPA/automation platform and center of excellence, including intake, prioritization, standards, development support, testing, deployment, monitoring, and production support.

• Manage relationship with software platform vendors, implementation partners, managed service providers for licensing considerations, contract deliverables, customer success, and vendor performance.

QUALIFICATIONS

• Bachelor's Degree Computer Science, Business, Healthcare Management, Information Systems, or related field - Required

• Master's Degree Computer Science, Business, Healthcare Management, Information Systems, or related field - Preferred

• 7 years Progressive experience leading enterprise systems, business platforms, SaaS applications, ERP systems, IT service management platforms, automation platforms, or related technology portfolios. - Required

• 5 years Platform lifecycle management, vendor management, budgets/contracts, release management, upgrades, testing, integrations, operational support, and production stability across Workday, ServiceNow or comparable enterprise systems. - Required

• 3 years Knowledge of enterprise integrations, data flows, APIs, identity and access considerations, platform security, environment management, and support models. - Required

• 3 years Operational business experience in Human Resources, Supply Chain, Finance, Service Management, or related domains. - Preferred

• 3 years ITIL, Agile, Scrum, DevOps, product management, automation governance, or platform operating models in a shared services/IT environment. - Preferred

• 3 years Healthcare, highly regulated industry, or large enterprise experience with exposure and understanding of HIPAA and related PHI/PII regulatory requirements. - Preferred

• Information Technology Infrastructure Library (ITIL) - AXELOS - Preferred

• Certified System Administrator - ServiceNow - Preferred

• Workday Pro Certification - Workday - Preferred

• Licensure - other relevant enterprise platform certifications - Preferred

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.

Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.

Franciscan Alliance is committed to equal employment opportunity.

Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.