Director - GBS Incentive & Funding Programs

About Foundever

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Job Summary

Director - GBS Incentive & Funding Programs will provide strategic oversight and operational leadership for South Africa’s Global Business Services (GBS) sector incentive and funding programs, including the dtic GBS Incentive Scheme, the DEDAT Jobs Fund, and other GBS aligned initiatives. This role ensures structured delivery, compliance

Key Responsibilities

• GBS Program Oversight Lead execution of GBS incentive and funding programs, ensuring alignment with government priorities and organizational strategy
• Stakeholder Engagement Liaise with dtic, DEDAT officials, provincial departments, and industry partners to build confidence and secure approvals
• Application Management Oversee preparation and submission of funding applications, ensuring compliance with eligibility criteria and deadlines
• Manage reporting and site visits
• Financial Stewardship Monitor incentive payouts, matched funding obligations, and ROI metrics to optimize program value
• Team Leadership Guide cross-functional teams, ensuring operational efficiency and delivery of job creation targets

Qualifications & Experience

• Bachelor’s degree in Commerce, Business Administration, or Economics; postgraduate qualification preferred.
• 7+ years of experience in program management, compliance, or government-funded initiatives
• Proven track record in stakeholder management with senior government and industry officials.
• Strong knowledge of GBS sector dynamics, incentive schemes, and B-BBEE compliance
• Expertise in risk management, audits, and reporting frameworks

Skills & Competencies

• Strategic Thinking – Ability to align program execution with long-term organizational goals
• Operational Excellence – Skilled in streamlining processes and ensuring efficiency
• Financial Acumen – Strong understanding of budgets, ROI, and funding structures
• Leadership – Ability to inspire and lead diverse teams
• Communication – Exceptional written and verbal skills for engaging stakeholders

Compensation

• Competitive benefits package aligned with senior leadership roles
• Location: Flexible

Impact of the Role

This position will directly influence systemic job creation in the GBS sector, strengthen government-industry collaboration, and ensure incentive programs deliver measurable economic and social impact