Director, Client Partner (Clinical & Medical, United States)

Job Title: Director, Client Partner (Account Director)

Job Summary

Reporting to the VP, Client Partner Lead, the Director, Client Partner serves as the strategic lead for a portfolio of Medical Affairs and Medical Education clients. You are accountable for deepening and expanding relationships by translating client medical strategy into high-quality, compliant engagement and education programs delivered in partnership with internal Project Delivery teams. You will guide account planning, financial performance, and cross-functional execution, while ensuring programs reflect Reverba’s experience-led approach to education, lived-experience engagement, and measurable outcomes. This role requires strong scientific/medical communications fluency, consultative leadership, and an ability to anticipate client needs across the medical lifecycle (e.g., scientific exchange, education, insight generation, and stakeholder engagement).

Essential Job Functions

• Serve as the primary client partner for a portfolio of Medical Affairs / Medical Education engagements, ensuring a high-quality client experience from planning through delivery.
• Partner closely with Project Delivery and Scientific Partners to align on scope, scientific strategy, timelines, and resourcing so client deliverables can be met.
• Lead account planning and identify growth opportunities within existing relationships, collaborating with internal teams to shape solutions that meet client objectives.
• Support the development of compliant medical engagement activities (e.g., educational initiatives and scientific exchange) by coordinating inputs and aligning stakeholders.
• Facilitate routine client touchpoints, status updates, and issue resolution, escalating risks and decisions as needed.
• Oversee account financial health (forecasting, budgets, and profitability) in partnership with internal leadership; maintain accurate activity reporting and CRM documentation.
• Contribute to quarterly business reviews and participate in proposals/pitches for new work aligned with business development priorities.
• Promote a collaborative, high-performance culture by mentoring others and modeling Reverba values and client-centric leadership.
• Ensure work is delivered in accordance with applicable compliance expectations and procurement requirements, partnering with internal experts as needed.

Minimum Qualifications

• Bachelor of Science degree (required).
• Minimum of 7 years of experience in a medical education agency or similar medical communications/medical affairs engagement capacity, including progressive responsibility in account leadership.
• Demonstrated experience leading Medical Affairs/Medical Education accounts and programs (e.g., KOL engagement, advisory boards/steering committees, scientific education initiatives) within a regulated healthcare environment.
• Strong understanding of budgeting, forecasting, and financial performance management for complex programs; experience developing scopes, staffing plans, and change controls.
• Experience using CRM tools to manage pipeline, forecasting, and account activity reporting; commitment to data accuracy and process adherence.
• Excellent client-facing communication and presentation skills across diverse audiences, including senior medical stakeholders.
• Proven analytical and problem-solving skills; ability to use qualitative and quantitative data to assess performance and improve the client journey to support retention and growth.
• Ability to manage multiple priorities and complex stakeholders in a fast-paced environment while meeting aggressive timelines.
• High integrity and sound judgment; commitment to ethical conduct, compliance, and quality.
• Self-starter mindset with strong ownership, collaboration, and cross-functional leadership capabilities.

Work Environment

This job operates remotely and will routinely use a computer/laptop.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is largely a sedentary role and requires prolonged periods of sitting at a desk and working on a computer.

Position Type/Expected Hours of Work
This is a full-time position.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

Reverba provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

We strongly encourage applications from Indigenous peoples, racialized individuals, women, persons with disabilities, and LGBTQ+ individuals.