Direct Wage - Customer Service Technician

Special Instructions

Dear Applicant,

The South Texas College Office of Human Resources will not be held responsible for redacting any confidential or sensitive information from the documents that you attach to your application. Confidential and sensitive information include the following:

• Social Security Number
• Date of Birth
• Age
• Citizenship Status
• Gender
• Ethnicity/Race
• Marital Status
• Applicant Photos
   

* A redaction guide can be found by clicking here.

Please make sure that you omit this information from your application prior to submission. We are advising you that the Office of Human Resources will be forwarding your application to the hiring department as per your submission.

Transcripts
Transcripts must be from an institution accredited by an accrediting agency recognized by the U.S. Department of Education or the Council for Higher Education Accreditation (CHEA).

Foreign transcripts
Applicants submitting employment applications with foreign transcripts must provide transcript equivalency documentation from an approved evaluation service. The evaluation service must be a member of the National Association of Credential Evaluation Services (NACES). The evaluation service links on the following site are provided by South Texas College for your convenience but are not affiliated with South Texas College: NACES Members

Job Description

Department: Centers for learning Excellence

General Statement of Job

The Centers for Learning Excellence (CLE) Customer Service Technician interacts with students, College employees, and community users and performs a wide variety of customer service and office support functions including responding to inquiries and providing general information and assistance to students, College employees, and community users regarding CLE spaces and programs. Assists students, faculty, and community users with utilization of College resources within the CLE.

Specific Duties and Responsibilities

Essential Functions:

• Provides a positive, friendly, and knowledgeable impression of the College, interacts with students, College employees, and community users, and provides exceptional customer service.
• Performs a wide variety of customer service and office support functions including responding to inquiries and providing general information and assistance to students, College employees, and community users regarding the CLE.
• Manages front reception area and serves as a customer service representative for the CLE in the center and online as assigned.
• Enforces college procedures for printing and computer use.
• Enforces CLE procedures for students, College employees, and community users and communicates proactively with CLE supervisors regarding any discrepancies.
• Assists supervisors with the use of attendance tracking and appointment scheduling software.
• Participates in required departmental trainings, workshops, and meetings.
• Has access to a remote working site that is safe and free from interruptions, and to a reliable internet connection sufficient to perform job duties remotely as required.
• Prepares packets for Supplemental Instruction Leaders, tutors, academic coaches, and other CLE staff as needed; prepares copies; assists in arranging for supplies.
• Assists departmental staff with marketing and data retrieval.
• Performs other duties as assigned.

Required Education and Experience

To qualify, one of the following must be met:

• College Certificate
• A minimum of 30 earned college hours

At least six (6) months of customer service experience, required.

Experience in a higher education institution using enterprise systems; e.g. Banner, preferred.

Required Knowledge, Skills and Abilities

• Excellent oral, written and interpersonal communication skills.
• Strong computer skills with knowledge of Microsoft Office including, but not limited to, Word, Excel, PowerPoint, and Outlook, the Windows environment, and internet research skills.
• Bilingual, English/Spanish, preferred.
• Ability to prioritize, organize, and complete multiple tasks with attention to detail, within stated deadlines.
• Ability to work independently as well as a team player within department and with others.
• Ability to work evenings and/or weekends as needed
• Demonstrated commitment to achieving the vision and mission of South Texas College.
• Ability to read and comprehend simple instructions, write short correspondence and memos.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply practical understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

Checks, Certificates, Licenses, and Registrations

• Security Sensitive position: All applicants are subject to a criminal background check under South Texas College policy.
• In addition, subject to a federal background check.

Physical Requirements

• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
• Bending the body downward and forward by bending leg and spine.
• Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
• Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Applying pressure to an object with the fingers and palm.
• Perceiving the nature of sounds at normal speaking levels with or without correction.
• Ability to receive detailed information through oral communication, and to make the discrimination in sound.
• Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. Occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
• Ability to make rational decisions through sound logic and deductive processes.
• Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
• Standing particularly for sustained periods of time.
• Bending body downward and forward by bending spine at the waist. Occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
• Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.
• Mobility to accomplish tasks, particularly for long distances or moving from one work site to another.

The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

Minimum Compensation

Desired Start Date

Posting Close Date (No Close Date if Blank)