Direct Channel Specialist Portugal

About Us

HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard-to-reach high-value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course, we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality.

Job Summary

The Digital Client Success Manager (DCS) acts as the main point of contact between clients and Roiback, playing a key role in driving client revenue growth and satisfaction. This role focuses on optimizing direct channel performance through digital marketing strategies, revenue management, and continuous account optimization. The DCS is responsible for ensuring clients achieve their sales and profitability targets while maintaining a high level of service and building long-term partnerships.

Responsibilities

• Act as the primary point of contact for a portfolio of clients, ensuring excellent service and relationship management
• Define client targets and continuously monitor performance against sales and service objectives
• Identify account optimization opportunities and develop action plans to maximize direct channel revenue
• Provide strategic guidance on online marketing initiatives (campaigns, email marketing, SEM, metasearch, private sales, etc.) to maximize ROI
• Regularly report performance and progress against agreed targets
• Strengthen client relationships through proactive communication, including regular calls and on-site visits
• Increase client retention and loyalty by delivering personalized service and identifying new opportunities
• Negotiate and implement value-added products aligned with client needs and Roiback’s financial targets
• Identify new business opportunities within the client portfolio (new properties, brands, or services)
• Coordinate internally with relevant teams to ensure timely resolution of client requests and marketing updates
• Ensure client needs are met by effectively managing changes in marketing strategies and execution

Skills & Experience

• Proven experience in account management, client success, or digital marketing, preferably in hospitality or travel tech
• Strong understanding of online marketing channels (SEM, metasearch, email marketing, campaigns, etc.)
• Knowledge of revenue management principles and direct channel optimization
• Commercial mindset with the ability to identify growth opportunities and drive revenue
• Excellent client relationship management and communication skills
• Strong analytical skills with the ability to interpret data and translate it into actionable strategies
• Experience managing multiple accounts and prioritizing effectively
• Negotiation skills and ability to influence client decisions
• Proactive, results-driven, and customer-focused mindset
• Fluent in English; additional languages are a plus

At HBX Group, we believe that diversity drives innovation and makes travel a force for good.
We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.