Digital Project Manager
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AI Summary
The Digital Project Manager serves as the primary point of contact for customers during the implementation process, owning the end-to-end experience from sales handoff to launch. They coordinate cross-functionally with creative and technical teams to deliver high-quality websites while managing timelines and customer expectations.
Digital Project Manager
Application Deadline: 31 July 2026
Department: Sites Implementation
Employment Type: Full Time
Location: Remote - USA
Reporting To: Sr. Director Creative Services
Compensation: $70,000 - $80,000 / year
Description
About Centerbase
At Centerbase, we empower mid-size law firms to run their practices more efficiently, profitably, and client-centrically. Our cloud-based legal practice management platform streamlines the entire client lifecycle from intake to billing to business intelligence, helping attorneys deliver exceptional service while achieving their growth goals.
We’re more than just a software provider—we’re a partner in transformation. With a focus on automation, flexibility, and continuous innovation, we give firms the tools to modernize operations, improve collaboration, and adapt to the evolving expectations of today’s clients and legal professionals. At Centerbase, we come to work every day committed to making legal work easier, smarter, and more impactful for the firms and communities we serve.
Everything we do is guided by four core values:
- Customer Centric
- Stronger Together
- Be the Difference
- Relentless Improvement
These values shape who we are: a dedicated, inventive, and passionate team committed to empowering law firms to achieve lasting growth and success.
Legalfit, a Centerbase Company, provides smart web marketing solutions for attorneys through its predictive marketing platform. We are a fast-growing, legal-focused marketing company dedicated to helping law firms build a strong and professional online presence.
Key Responsibilities
- Serve as the primary point of contact throughout implementation, owning the end-to-end customer experience from sales handoff through post-launch transition to customer success.
- Lead project kickoff, milestone reviews, approvals, and launch preparation activities, keeping projects on schedule with clear ownership and documented next steps.
- Provide guidance to customers on website goals, and SEO/AIO best practices; manage improvement projects for existing customers.
- Coordinate cross-functionally with design, content, SEO, production, sales, operations, and customer experience teams to deliver accurate, high-quality work on time.
- Collect and communicate key account, branding, and website requirements; track timelines, dependencies, risks, and blockers proactively.
- Facilitate customer reviews and approvals, balancing customer preferences with SEO, usability, and accessibility best practices.
- Address customer questions, concerns, and escalations in a timely manner; build relationships that support long-term satisfaction and retention.
- Ensure customers are successfully onboarded to all purchased products and services, including applicable tools, dashboards, and marketing services.
- Maintain accurate project documentation, account notes, and communication records in internal systems.
- Identify customer feedback, product improvement opportunities, and process gaps; share insights with appropriate internal teams.
Skills, Knowledge and Expertise
- Bachelor’s degree in Marketing, Business, Communications, or a related field, or equivalent professional experience.
- 3–5 years of experience in project management, customer success, account management, implementation, or a related customer-facing role.
- Proven ability to manage multiple projects simultaneously with strong attention to detail and organizational skills.
- Strong customer communication skills — via Zoom, phone, and email — including the ability to lead meetings, present recommendations, outreach proactively, and manage expectations.
- Comfortable working cross-functionally across creative, technical, marketing, sales, and customer-facing teams in a fast-paced environment.
- Proactive, goal-oriented, and confident making decisions independently.
Preferred Qualifications
- Familiarity with SEO/AIO, website strategy, digital marketing, branding, or user experience best practices is a plus.
- Experience with project management tools (Taskray, Asana), CRM systems (Salesforce), website platforms (WordPress, Wix, Shopify), or digital marketing tools (GA4).
- Legal industry experience is a plus.
Benefits
- Flexible PTO
- 2 Company-Wide Mental Health Days
- Parental Leave Programs
- 401(k) with Company Match
- Broad Equity Participation
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