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AI Summary
Plan and implement digital projects for customers in LAM and NAM, serving as the primary contact throughout the project lifecycle. Manage staff and subcontractors to ensure customer satisfaction, outcome attainment, and successful software delivery.
Job Description Summary
Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts departmental operations and responsible for planning/execution.Job Description
Essential Responsibilities:
- Plan and implement projects at various customer work sites in LAM and NAM, including the activities of staff and subcontractors.
- The primary customer contact for the duration of each project.
- May commission, resolve specification issues, handle correspondence, provide periodic updates, ensure customer satisfaction, and negotiate/coordinate with staff as appropriate.
- Uses prior experience and acquired technical expertise to manage contract implementation.
- Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems.
- Provides informal guidance to new team members
Required Qualification:
- Bachelor’s degree in Engineering, Computer Science, Information Technology, Business Administration, or a related field.
- PMP certification (or equivalent) with strong project management expertise.
- Proven experience leading complex software implementation projects.
- Successful delivery of enterprise software solutions across the complete project lifecycle.
- Hands-on experience managing SCADA, ADMS, EMS, or utility control center software projects.
- Strong knowledge of SDLC and project delivery methodologies, including Agile, Waterfall, and Hybrid approaches.
- Experience managing project scope, schedules, budgets, risks, issues, and stakeholder communications.
- Demonstrated ability to lead cross-functional, geographically distributed teams, communicate effectively in English, and manage multiple priorities in fast-paced customer-facing environments (Spanish is a plus).
Additional Information
Relocation Assistance Provided: No
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