Digital Experience Analyst

The Digital Experience Analyst is responsible for driving adoption and continuous improvement of the Signature Vision digital portal through structured customer onboarding, ongoing Voice of Customer (VoC) research, and actionable insights derived from user feedback. This role ensures customers successfully engage with Signature’s digital platform while identifying opportunities to enhance usability, functionality, and overall experience.

This position supports cross-functional digital initiatives, identifies content and platform updates, partners closely with Marketing, IT, Operations, and Commercial teams, and ensures all digital experiences align with Signature’s brand standards, accessibility requirements, and performance goals.