Digital Communications Specialist - Middle Market (Consumer Benefit Solutions)

Digital Communications Specialist - Middle Market

This is a hybrid role with the flexibility to work virtually and from our Hammonton, NJ offices. Although we would prefer candidates to work hybrid, we are willing to consider a virtual work arrangement for a strong candidate.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

Digital Communications Specialists develop digital benefits communications campaigns for clients’ annual benefits enrollment, new hire on-boarding support and beyond. Deliverables created are focused around digital channels focusing on the digital benefits hub webinar videos and more. A typical day includes 50% content development, 30% project management, and 20% client consulting. Responsibilities include:

• Attend client meetings as needed and lead discussion on digital communications initiatives with a consultative approach, creating engagement strategies based on client’s needs
• Build and update various benefit communication materials including digital benefits hubs, self-service promotional materials, webinar videos, and other materials as directed
• Manage various projects from start to finish while coordinating deadlines and prioritizing tasks for multiple projects with short turnaround times
• Prepare content, while being responsible for edit rounds and proofreading finalized materials
• Provide product education and assist with special communications projects as needed
• Assist in reviewing other materials and supporting colleagues as necessary
• Continuously discover and implement new functions and industry best practices to maximize efficiency
• Keep abreast of communication and benefit trends
• Report on the effectiveness of digital employee communications campaigns for clients and provide strategic recommendations for optimization

Skills and experience that will lead to success

• HR and or benefits content experience preferred
• Three+ years professional communications, graphic design and/or UX experience (required)
• Proficient with a variety of technical programs and software - including Adobe Creative Suite, Microsoft Office, Foleon or comparable no code website creator, and content management systems (ie: Wordpress). (required)
• Experience with project managements systems (ie: Workfront, Sharepoint, Monday.com, etc)
• Ability to organize and simultaneously handle multiple projects while working as an integral part of a team, cultivating relationships, and working independently or with minimal direction
• Effective client service expertise with excellent written and verbal communication skills
• Ability to think critically and work consultatively across departments and with clients
• Experience delivering accurate, timely and engaging messages, through digital channels
• Employee Communications, Communications Strategy, Internal Communications, Employee Engagement, Storytelling, Media Strategies, Content Creation, Business Communications, and Press Releases

Additional Qualifications and Required Skills

• Analytical Thinking
• Gains an accurate understanding of the project situation and quickly recognizes when additional information is required
• Maintains the necessary foresight to identify potential complications and acts swiftly to avoid and/or resolve these issues
• Project Management
• Ability to manage a number of projects at the same time
• Establishes priorities for multiple tasks/projects based on timeliness, importance, and urgency of project completion
• Ensures that all work obstacles are addressed to minimize wasted time and able to reprioritize projects as required
• Accepts the delegation of responsibilities from management team to ensure accurate and timely delivery of client materials
• Peer Review
• All edits to any of the communications materials must be peer reviewed by another colleague to ensure accuracy, completeness, and proper formatting before sending back to the client team
• Teamwork
• Understands and values all roles and functions needed in order to complete client projects
• Responds quickly to requests from Clients and other team members and assists when urgent or special circumstances arise
• Communicates with team on a regular basis (via phone, email, and/or IM) to ensure expectations are aligned, transitions of work are smooth, and project completion is timely

Education:

• Bachelor’s degree in communications, marketing, graphic design or a related major (required)

Pay Transparency Laws:

The salary range for this position (intended for U.S. applicants) is $55,000 to $65,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

How we support our colleagues

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

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