Devops L-1 Support role.
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AI Summary
This is a remote position.
L1 support (AWS infrastructure/app health Monitoring (No on-prem infrastructure), Incident Response, Operational support |
Acknowledge / Respond to alerts from tools like Splunk, Datadog, Incident tickets etc. |
Follow-up runbooks/SOPs |
Escalate unresolved issues to L2/L3 team |
Track MTTA/MTTR |
Basic AWS admin functions (EC2, S3, IDM, Access Control, Backups, Scheduled jobs, restart VMs/services etc.) |
Develop and maintain CI/CD pipelines and infrastructure as code (IaC) to support Plume Open Sync Cloud software and infrastructure updates enabling Cellular Backup (CBU). |
Troubleshoot and resolve infrastructure and deployment issues. |
Implement cloud and security best practices to improve reliability and scalability. |
Collaborate with development and operations teams to optimize deployments. |
Automate infrastructure provisioning and configuration management. |
Enhance monitoring and observability using Prometheus, Grafana, and ELK. |
Document processes and assist in knowledge sharing. |
Shift handover reporting |
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