At Evident, we deliver optical technology that pushes the limits of scientific discovery. Evident supplies advanced solutions that help make the world safer and healthier. Committed to developing new technologies and delivering world-class customer service, our responsibility goes beyond manufacturing products—we are pioneers. For more information :
https://www.evidentscientific.com/en/
Through advanced microscopy solutions, we help researchers and innovators illuminate the unseen.
Evident's Digital Pathology (DP) division deploys whole slide imaging digital pathology systems in clinical hospital environments across the United States and internationally. This role is responsible for the hands-on deployment, commissioning, configuration, and ongoing operational support/reliability of Evident Digital Pathology's Linux-based infrastructure deployed at customer sites.
You will work directly with customers IT teams, coordinate with a global engineering team, and maintain the reliability of Evident’s systems that pathologists and lab operators depend on for patient care. This is a role requires a person that can work with multiple levels of customers from the users to executives but also ability to be deeply techincal
Core Responsibilities
Technical Field Deployment and Product Commissioning
- Remotely commission new Evident Digital Pathology product nodes at customer sites following established deployment standards
- Configure network settings, remote access, storage mounts, and system services to meet diverse customer environment requirements
- Interface directly with customers IT teams on network and systems provisioning, firewall rules, DNS, NTP, SSO integrations, and SSL certificate requirements
- Validate system health and connectivity prior to handoff
- Remotely support field service engineers on site with technical guidance and escalation
Linux Systems Administration
- Administer production Linux systems across multiple customer sites — this is a heavily hands-on Linux role where the command line is your primary working environment
- Manage system services, diagnose failures, manage dependencies, and ensure platform uptime across a diverse customer deployment portfolio
- Maintain kernel parameters and hardware-level settings to optimize system behavior for medical imaging workloads
- Manage package repositories, dependency resolution, and software installation through proxied package management systems
- Administer remote access infrastructure including jump client services, RDP configuration, and display manager setup
- Maintain system configuration consistency across multiple customer sites including network storage, certificates, and package repositories
- Monitor system health using log analysis, process monitoring, disk usage tracking, and network interface statistics
- Perform file system management including network storage mounts, persistent mount configuration, and storage health monitoring
Distributed Database Operations
- Monitor and maintain distributed database replica sets across production clinical deployments
- Diagnose and resolve replica set health issues including member connectivity, election failures, and replication lag
- Manage database connection strings, authentication configuration, and network port accessibility
- Investigate database-related application failures using log analysis and direct querying tools
Incident Response and Root Cause Analysis
- Diagnose and resolve service failures, connectivity issues, and performance degradation in production clinical environments
- Perform root cause analysis and prepare clear incident reports for both engineering and executive audiences
Customer Systems Integration
- Configure and validate integrations between Evident Digital Pathology systems and customer infrastructure including network storage, SSO, and certificate authorities
- Support LIS and IMS integration work as the customer integration portfolio grows
- Communicate technical requirements and findings to customer’s IT and security teams in clear professional verbal and written form
Documentation and Standards
- Maintain and improve commissioning runbooks and deployment standards
- Document deployment state, known issues, and handoff notes for each customer site
- Contribute to the development of monitoring, alerting, and reliability standards across the deployment portfolio
- Assist with capture management and RFP responses as a technical subject matter resource
- Coordinate with a global technical team to achieve system reliability and product performance outcomes
Required Skills and Experience
DevOps/SRE
- 5+ years of demonstrated DevOps or SRE experience
- 5+ years of demonstrated software deployment automation experience
- Experience in defining, managing, and maintaining SLO requirements in customer installations.
Linux Systems Administration
- 5+ years hands-on Linux administration in a production environment
- Strong command line proficiency -- comfortable configuring, troubleshooting, and maintaining Linux-based systems without reliance on GUI tools
- Experience managing system services, network configuration, storage, and system-level access control on Linux
- Ability to diagnose production issues from system logs, kernel messages, and web application output
Networking
- Solid understanding of TCP/IP networking, subnetting, routing, and VLANs
- Experience using network diagnostic tools to identify connectivity issues, firewall filtering, and routing problems
- Comfortable communicating network requirements to enterprise or hospital IT teams
Infrastructure Services
- Experience with containerization and container management in production environments
- Experience administering and troubleshooting a production web server including SSL/TLS configuration, reverse proxy setup, and routing -- nginx experience specifically preferred
- Hands-on experience operating distributed database clusters in a production environment including replica set health monitoring and connectivity troubleshooting
- Comfortable with network storage protocols and remote filesystem mounting
Remote Access and Security
- Experience with enterprise remote access platforms
- Understanding of SSH security, session management, and access control
- Familiarity with certificate management and PKI trust store configuration
Communication and Documentation
- Ability to write clear technical documentation for both engineering and non-technical audiences
- Experience communicating with enterprise or hospital IT teams
- Experience in an incident response or operational team setting
- Comfortable preparing incident reports, root cause analyses, and network requirement documents
- Able to work effectively with offshore teams across time zones
Nice to Have
- Experience in healthcare IT environments -- hospital networks, clinical systems, or medical device deployments
- Familiarity with healthcare integration standards -- HL7, FHIR, or integration middleware
- Experience with infrastructure monitoring and alerting platforms
- Knowledge of HIPAA technical safeguard requirements
- Experience with high availability configurations and failover architecture
- Field deployment or customer site experience in an enterprise or clinical setting
Core Evident Behaviors:
Think Big: sets ambitious goals, thinks beyond the immediate and works outside of own area for insight and inspiration to excel
Own the Outcome: takes a high degree of personal accountability and ownership, and embraces a customer-centric approach to prioritization, planning, and work
Test. Decide. Go.: open minded, willing to try new things, balances risk with agility in a culture of learning and rapid growth, moves at pace to get the right things done
Kaizen Everywhere, Everyday: solicits feedback to enhance effectiveness; continually identifies and drives improvement and new ways of working, operating, and thinking
Grow Together: listens openly, embraces learning, and values diverse perspectives to spark ideas and build a stronger, more dynamic team
Annual salary 100K - 140K, plus 10% annual corporate bonus target
We realize that work is more than just a job for you.
It is a big part of your life, and it's not the only one. That's why we offer competitive salaries, an annual bonus program, and comprehensive medical benefits, as well as tuition reimbursement, flexible hours, parental and adoption leave, on-site services, and support networks, all so that you are ready to meet life's experiences.
We are committed to fostering a culture of well-being and inclusion.
Evident Scientific MIS is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Evident hires in the following states: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregan, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin
— Sarah J.
·
Marketing Manager
★★★★★
Verified
