Destination Experience Specialist
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AI Summary
The Destination Experience Specialist will research and coordinate travel arrangements, including accommodations, activities, and transportation, based on client preferences. They will maintain ongoing communication with travelers to ensure all itinerary details are accurate and expectations are met.
About the Opportunity
We are looking for enthusiastic, organized individuals who enjoy discovering new places, helping customers explore their options, and turning vacation ideas into thoughtfully planned experiences.
As a Destination Experience Specialist, you will work with travelers to learn what they want from their trip and help identify destinations, accommodations, activities, and travel services that fit their preferences. You will provide research support, coordinate selected arrangements, and help clients stay informed as their vacation plans take shape.
No previous travel-industry experience is necessary. Training, destination education, supplier resources, and continued mentorship are provided to help you learn the role and build your knowledge over time.
How You'll Support Travelers
- Connect with clients to learn about their vacation vision, destination interests, preferred dates, budget, and travel priorities
- Ask questions to identify preferred experiences, accommodation styles, activities, and other important trip considerations
- Research domestic and international destinations using approved travel resources
- Explore resorts, hotels, cruises, transportation, guided experiences, excursions, attractions, and vacation packages
- Identify destination and vacation options that align with individual traveler preferences
- Provide helpful information about available experiences so clients can evaluate their choices
- Assist with coordinating selected accommodations, transportation, activities, and other vacation components
- Use authorized supplier resources and reservation platforms to support client arrangements
- Organize important travel information into clear and easy-to-follow vacation plans
- Provide confirmations, itinerary details, schedules, and applicable pre-travel information
- Follow up regarding outstanding selections, deadlines, or information needed to complete arrangements
- Maintain communication with travelers as departure approaches and respond to planning-related questions
- Assist with routine itinerary revisions, reservation updates, cancellations, and special requests
- Review traveler information and reservation details to help identify missing or inaccurate information
- Maintain current records of client preferences, conversations, requests, and travel arrangements
- Expand destination and product knowledge through supplier webinars, educational programs, and continued training
What You'll Have Access To
- 100% remote opportunity within approved regions
- Flexible part-time and full-time scheduling
- Comprehensive onboarding for new team members
- No previous professional travel experience required
- Ongoing mentorship and team guidance
- Destination-specific education and supplier training
- Access to approved travel research and planning resources
- Opportunities to strengthen customer service, research, communication, and coordination skills
- Continuing professional development opportunities
- Potential opportunities for additional responsibilities and growth
- Performance-based incentives and recognition
- Access to qualifying travel discounts and industry benefits
- Collaborative virtual team environment
- Continued learning through destination and supplier programs
What We're Looking For
- Strong written and verbal communication abilities
- Friendly and professional customer-service approach
- Effective listening and information-gathering skills
- Interest in researching destinations and vacation experiences
- Strong organization and attention to detail
- Ability to manage multiple client needs, deadlines, and planning activities
- Comfortable comparing information and presenting relevant choices
- Ability to accurately manage traveler names, dates, reservation details, and documentation
- Willingness to learn supplier systems, online resources, and digital platforms
- Comfortable communicating through phone, email, messaging, and virtual tools
- Ability to remain flexible when availability, schedules, or client preferences change
- Resourceful approach to researching solutions and addressing questions
- Dependable follow-up and effective time-management skills
- Self-motivated and capable of working independently
- Basic computer proficiency and reliable internet access
- Must be at least 18 years of age
- Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or another approved region
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