Desk Appraiser

About GAINSCO

Founded in 1978, GAINSCO offers property and casualty insurance with an emphasis on non-standard personal auto policies. It serves drivers nationwide by providing minimum-limits personal auto coverage, making insurance more accessible to a broader market. In 2020, State Farm Mutual Automobile Insurance Company acquired GAINSCO, Inc. and its subsidiaries, making a significant milestone that strengthened GAINSCO’s ability to grow and expand its reach in the personal auto industry market while continuing to build on its decades of specialized expertise.

Join a team that is dedicated to supporting your professional growth and long-term success.

Who We Are

At GAINSCO, we are a team driven by passion, creativity, and a commitment to excellence. We celebrate achievements, encourage innovative thinking, and recognize the unique strengths each person brings. Our people truly set us apart.

If you’re seeking a company where your contributions are valued, your efforts have a visible impact, and your dedication is recognized, take the next step in your career with us.

We are seeking a Material Damage Desk Appraiser II to complete auto physical damage appraisals virtually (photo-based) in an accurate, efficient, and compliant manner, while delivering prompt, professional customer service.

What does a MATERIAL DAMAGE APPRAISER DESK REVIEWER do at GAINSCO?

• Virtually inspect and appraise damaged vehicles using photos, company guidelines, and proper repair methods.
• Use estimating software to evaluate, document, and estimate accident-related vehicle damages.
• Negotiate repair estimates with the customer’s shop of choice to reach agreement on repair costs.
• Authorize and manage rental car extensions when needed based on repair conditions.
• Determine repairability vs. total loss; complete total loss evaluations and determine salvage value.
• Manage the repair process to support timely vehicle repairs and issue payments for covered damages when appropriate.
• Maintain accurate claim file notes and communicate effectively with unit teammates and Claims partners.
• Contact customers and respond to questions in a timely manner

What is required?

Education:

• High School Diploma or Equivalent

Licenses/Certifications:

• To perform the essential functions of this job an Adjuster License upon hire may be required to comply with state and GAINSCO requirements.
• Upon hire, additional license(s) may be required.  If that is the case, license(s) must be obtained.
• All licenses must be maintained in accordance with state requirements.
• ASE / ICAR Certification is a plus.
• Pass required Material Damage training, reviews, and calibration exercises.

Experience:

• Minimum of 5 years of experience writing auto damage appraisals is required.
• Insurance carrier appraisal experience is required.
• Appraisal estimating software experience is required.
• Experienced user of software estimating systems
• High proficiency with CCC ONE estimating software is a plus.

Other Skills and Abilities:

• Ability to become ICAR/ASE certified.
• Ability to demonstrate a high level of auto appraisal technical skills.
• Excellent written and verbal communication skills.
• Ability to prioritize, manage time, and work efficiently.   
• Ability to gather and analyze information to evaluate results and choose the best solution to the problem.
• Must follow established steps and procedures while exercising proper judgment within established protocols.
• Ability to travel 5% or less; voluntary travel.

What else do you need to know?

• Remote.
• Valid driver’s license.
• Company laptop, monitors, printer, and phone provided.
• Excellent benefits package: medical & dental, vision insurance, life insurance, short term, and long-term disability insurance.
• Parental Leave Policy.
• 401K + Company Match.
• PTO + Paid Company determined Holidays.

**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity**

All offers are contingent upon a successful background investigation (including employment, education, criminal and DMV verification- when applicable) and a pre-employment drug test with results satisfactory to GAINSCO.

GAINSCO is an Equal Employment Opportunity Employer