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AI Summary
Lead and coordinate customer implementations and platform rollouts to ensure successful adoption across enterprise customers. Act as the primary operational point of contact, managing timelines, milestones, and cross-functional coordination between internal teams and customer stakeholders.
Deployment Project Manager
Department: General Management
Employment Type: Full Time
Location: Mexico City, MEXICO
Description
Our Mission
Every year, supply chain disruptions cause estimated losses of $40 billion for trade between the US and Latin America alone. Globally, this number exceeds $1 trillion. At Desteia, we are on a mission to eliminate these disruptions by revolutionizing how companies manage their supply chains in North America and around the world. Our cutting-edge AI technology empowers businesses with unprecedented visibility, efficiency, and control over their logistics operations. We're bringing the future to the world of logistics. In short, we are bringing the future to the world of logistics.
We are backed by great investors focused on scaling disruptive solutions including Village Global, Foundamental, Nazca VC, Bridge Latam, and Nido Ventures. And this is only the beginning. We are committed to expanding further and bringing our product and vision to all companies grappling with supply chain inefficiencies. To achieve this, we are assembling the best team.
Our Team
At Desteia, we place a high value on diverse perspectives and personal experiences at every level of our organization. Our founding team brings a wealth of experience in logistics and software development from their previous roles at companies like Tesla, Walmart, and Blend.
- Diego, our co-CEO, successfully led his previous start-up, Carrot from ideation to acquisition in addition to leading some of Blend’s Products from Series C to its IPO, as lead product manager for AI and ML
- Austin, our CTO, holds a Bachelor’s and Master’s degree in Computer Science from Stanford and spent 4 years as a senior software engineer building Blend.
- Françoise, our co-CEO, brings extensive experience in supply chain, operations, strategy and branding from companies such as Tesla, L´Oréal, LVMH and Walmart
In each new hire, we aim to broaden our perspective. We understand that the ambitious challenges we're tackling will require an exceptional team, and we're dedicated to building one. We believe in hiring great people, giving them autonomy and support to excel, and providing opportunities for internal growth. As an early team member, your ideas will be valued, and your skills will have a profound impact.
The Role
You will lead and coordinate customer implementations and rollout execution to ensure the successful adoption of our platform across enterprise customers. This is a highly customer-facing, individual contributor role focused on execution, communication, customer success, and cross-functional coordination.
We are looking for someone based in Mexico City or Monterrey, NL who is highly organized, proactive, customer-oriented, and comfortable driving complex operational workstreams in fast-paced environments.
That means:
-
Acting as a primary point of contact for customers throughout the implementation and rollout processes - Building strong relationships with customer operations, logistics, procurement, and IT teams
- Driving project execution, timelines, follow-ups, and issue resolution across multiple concurrent customer rollouts
- Coordinating closely with internal product, engineering, operations, and leadership teams to ensure customer success
- Ensuring customers remain informed, supported, and aligned throughout implementations
- Supporting customer onboarding, adoption, and ongoing operational success after go-live
- Managing operational complexity while maintaining strong attention to detail and follow-through
- Helping improve implementation and customer success processes as the company scales
- Operating comfortably in fast-paced and ambiguous startup environments
Key Responsibilities
- Manage customer implementation timelines, milestones, and rollout coordination
- Lead recurring customer meetings, status updates, and follow-up communication
- Act as the day-to-day operational point of contact for customer stakeholders
- Coordinate internal teams to ensure customer deliverables are completed on time
- Track blockers, risks, dependencies, and escalation items across projects
- Support onboarding, user adoption, rollout readiness, and post-go-live coordination
- Ensure a high-quality customer experience throughout implementations
- Maintain implementation trackers, documentation, and operational reporting
- Coordinate testing, validation, and customer acceptance workflows
- Identify operational improvement opportunities and help scale implementation processes
Skills, Knowledge and Expertise
Requirements
- Fluency in Spanish and English
- Strong customer-facing communication and relationship management skills
- Customer Success, Implementation Management, or Technical Account Management roles
- Strong project coordination and operational execution capabilities
- Exceptional organizational skills and attention to detail
- High ownership mentality with strong follow-through
- Ability to manage multiple concurrent customer workstreams simultaneously
- Ability to proactively identify issues and drive resolution
- Comfort coordinating cross-functional stakeholders without direct authority
- Ability to operate independently in fast-paced startup environments
- Strong written and verbal communication skills in both customer-facing and internal settings
Bonus points if you have experience with…
- Managing enterprise SaaS implementations or operational rollouts
- Working with logistics, supply chain, procurement, or operations teams
- Supporting customer onboarding and adoption initiatives
- Experience in high-growth startups or fast-paced operational environments
- Familiarity with tools such as Asana, Notion, Slack, Google Workspace, Linear, or similar platforms
- Experience working alongside engineering and product teams on customer deployments
Benefits
Joining Desteia comes with a range of benefits:
- Competitive compensation and meaningful equity.
- Unlimited PTO.
- Flexible, remote-first work arrangements.
- Health insurance or equivalent local benefits.
- Stipend for home office equipment.
- Experience working with cutting-edge technologies.
- Opportunities for professional growth.
- Periodic in-person get-togethers to build camaraderie with your teammates.
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